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Latency is getting worse everyday...

risc19
Well-informed

Day by day my latency gets worse and worse.

Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables).

Only 4 devices connected. 2 wired + 2 wifi.

350mb, HUB3 in Reading area.

 

Snap shot....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c90f3e8d3b925d928c0bcd773dcf108db...

 

Live....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b458c524725278d2e9cee955d93abc2c53616c62

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

17230000004.540256 qam40
25390000005.840256 qam17
35470000005.540256 qam18
45550000005.540256 qam19
55630000005.640256 qam20
65710000005.540256 qam21
75790000005.540256 qam22
85870000005.840256 qam23
95950000005.640256 qam24
106030000005.540256 qam25
116110000005.140256 qam26
126190000004.540256 qam27
136270000005.340256 qam28
14635000000538256 qam29
156430000004.838256 qam30
166510000005.140256 qam31
176590000004.940256 qam32
186670000004.938256 qam33
196750000004.838256 qam34
206830000004.940256 qam35
21691000000540256 qam36
226990000004.540256 qam37
237070000004.640256 qam38
247150000004.540256 qam39



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3450
2Locked40.3290
3Locked40.3280
4Locked40.3270
5Locked40.9340
6Locked40.9340
7Locked40.3260
8Locked40.3320
9Locked40.3280
10Locked40.3420
11Locked40.3290
12Locked40.3610
13Locked40.3430
14Locked38.9490
15Locked38.9540
16Locked40.3550
17Locked40.3520
18Locked38.6650
19Locked38.9600
20Locked40.9600
21Locked40.3610
22Locked40.3500
23Locked40.3580
24Locked40.3590

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030002639.5512064 qam1
23940005637.5512064 qam4
34620002438512064 qam3
45370002939.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

310 REPLIES 310

Hi 

Im only asking cos i thought they hadnt upgraded the speeds in your area so thats why your oversubscribe i know how the speeds work.

cos i was going to say if you had your area hasnt been upgraded thats all thats why bad at peak times.

Another day of latency spikes & a night of ruined gaming.

All night it did this up and down up and down up and down...

https://youtu.be/igOi1URza_o

risc19_0-1620081091956.png

 

Hi risc19,

 

I'm sorry to hear you're still experiencing issues with the connection.

 

Looking at the account there doesn't appear to be any issues flagging up, are you able to take your hub our of modem mode so we can continue to run through diagnostics?

 

Alex_Rm

 

 


@Alex_RM wrote:

Hi risc19,

 

I'm sorry to hear you're still experiencing issues with the connection.

 

Looking at the account there doesn't appear to be any issues flagging up, are you able to take your hub our of modem mode so we can continue to run through diagnostics?

 

Alex_Rm

 

 


IT ISNT IN MODEM MODE.

Please spare me the cookie cutter responses, I think we are beyond that now.

 

 

Thanks for getting back to us @risc19.

 

I can confirm that your details have been passed onto the field team to take a further look into this.

 

Once I hear back from them, I will get back you with the relevant information.

 

I apologise again for any inconveniences caused during this time.

 

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs



@Akua_A wrote:

Thanks for getting back to us @risc19.

 

I can confirm that your details have been passed onto the field team to take a further look into this.

 

Once I hear back from them, I will get back you with the relevant information.

 

I apologise again for any inconveniences caused during this time.

 

Thanks,


Thank you.

No problem, happy to help 🙂

 

I will get back to you as soon as possible, when I hear back.

 

Thanks

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Andrew-G
Alessandro Volta

I fail to understand why VM are beating about the bush on this.  The BQM shows a connection that is by DOCSIS standards absolutely excellent from 12:30am through to 9am.  At 9am it suddenly starts to struggle, and then through afternoon and evening everything has turned to sludge.  All power levels, SNR and modulation has been repeatedly checked and is OK.

So, with clear evidence that there's no noise or power issues, yet the network still struggling to send packets at peak times, the ONLY logical explanation is over-utilisation.  In plain language, VM have signed up more customers than their network can cope with.  And to make it worse they're selling customers 1 Gbps contracts and upgrades on a congested segment, and then insisting everything is dandy.


@Andrew-G wrote:

I fail to understand why VM are beating about the bush on this.  The BQM shows a connection that is by DOCSIS standards absolutely excellent from 12:30am through to 9am.  At 9am it suddenly starts to struggle, and then through afternoon and evening everything has turned to sludge.  All power levels, SNR and modulation has been repeatedly checked and is OK.

So, with clear evidence that there's no noise or power issues, yet the network still struggling to send packets at peak times, the ONLY logical explanation is over-utilisation.  In plain language, VM have signed up more customers than their network can cope with.  And to make it worse they're selling customers 1 Gbps contracts and upgrades on a congested segment, and then insisting everything is dandy.


I just wish they would admit it so we can move forward.

Speaking of sludge...

I got a text today from VM saying

"We've fixed the network issue affecting your services. Please restart your equipment and wait 30 minuites."

I shut down the hub, forgot to turn it back on, remembered to turn it back on and nothing has been fixed.

Then I thought maybe a pin hole reset is what they mean!

Nope still just as bad.

Evidence A:

risc19_1-1620164597049.png

Off at 4, on at 4:40.

Pin hole reset at 6:50ish.

 

Sigh...

I almost thought someone had done something to fix it when I looked at 1:00pm today....

risc19_0-1620248699664.png

Goes to show how stupid I really am.

Ping of 80?

risc19_1-1620248774634.png

Then....

risc19_2-1620248826711.png