@craigmdennis wrote:
Some people have suggested upgrading alleviates the issue slightly, but that seems ludicrous.
How is it that we pay £45+ a month and can't even use it for conferencing services? Surely there must be some QoS at the network level to prevent this?
Capitalism at it's finest. I do not have a choice.
Absolutely DO NOT "UPGRADE" YOUR CONNECTION. It will reward VM, leave you poorer, and it will not make any difference to the problems you have. When you buy higher speeds, you don't actually get increased capacity made available, all that happens is that a limit value in your hubs configuration is set higher. That won't help because the cause of over-utilisation (if that is what we see) is that there's too much data traffic for the CMTS kit that sits at the top of the local network, so at peak traffic times data packets can get randomly queued for 20-200 ms. That might not affect measured speeds, but it is critically damaging for gaming, video and conf calling, and live streaming. Imagine one of those many bits of the UK's dreadful road network, where a three lane 70 mph section of busy road goes down to two lanes and/or has to navigate a roundabout. Doesn't matter if you increase the speed limit on the 70 section, or increase the three lanes to four, the problem remains that the capacity constraint of two lanes and a roundabout causes congestion when the road is busy.
I think you've might also have a problem with the amplifier at the cabinet - see how there's latency spikes between 1am and 6am? That's not network traffic related, nor are the cyclical peaks sometimes visible in the blue average latency trace. That's most probably a component going through heat or capacitve cycling. Whether might (or not) have a bearing on the overall problem. I'd ask the forum staff to take a look and refer to the AFM and/or Networks team. I can't be certain, but if those cyclical issues can be tracked down and sorted it might make a difference.
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