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Just upgraded to .M200 but speed still 100mbs

tommy0698
Joining in

on ‎26-01-2022 15:24

Got notification from Virgin that my M200 upgrade was up and running but all the broadband speed checks tell me I am at 100mbs.

In my invoice the have charged for an upgrade and also a M3 Hub manual install. I don't have an M3 Hub just the old one that is more than 12 years old. Their communications did not indicate that they have sent one. Should they have?

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12 REPLIES 12

tommy0698
Joining in
In response to David_Bn

on ‎07-02-2022 02:22

Yes everything is fine technically, just issues with the contract

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tommy0698
Joining in
In response to David_Bn

on ‎07-02-2022 02:24

Yes everything is fine technically, just issues with the contract

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Tom_W1
Forum Team
Forum Team
In response to tommy0698

on ‎09-02-2022 08:35

Hi @tommy0698, thanks for your reply - glad your technical issues are sorted.

Without providing any personal details on here such as your account number, are you able to confirm what issues you're facing with your new contract please and we'll do our best to help further?

Many thanks

Tom_W
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