Virgin Media Community

[SteveH96]

Hi there

Upgraded my account from 500MB to 1GIG but the WiFi speeds only hitting 200MB to 300MB on devices. 

I have a fairly new laptop and I've connected up with the Ethernet cable and Sam Knows says I can only hit 230MB on the right hand side of the screen with the device results. 

Similar results with WiFi connection. 

Tried on mobile devices. Samsung and Xiaomi models. Both new models. Both showing near the same results at 300MB. 

Did all the reset actions to no avail. Had no previous issues with the Hub 3. 

Don't know if I'm doing something wrong. 

I'll post the stats underneath this message. 

Thanks. 

[SteveH96]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	4	40.4	QAM256	25
1	139000000	2.2	37.6	QAM256	1
2	147000000	2.5	39	QAM256	2
3	155000000	2.5	38.6	QAM256	3
4	163000000	2.3	38.6	QAM256	4
5	171000000	2.1	39	QAM256	5
6	179000000	2	39	QAM256	6
7	187000000	2.2	38.6	QAM256	7
8	195000000	2.3	39	QAM256	8
9	203000000	2.2	39	QAM256	9
10	211000000	2.1	38.6	QAM256	10
11	219000000	2.1	39	QAM256	11
12	227000000	2.3	39	QAM256	12
13	235000000	2.6	39	QAM256	13
14	243000000	3	39	QAM256	14
15	251000000	2.9	39	QAM256	15
16	259000000	3	39	QAM256	16
17	267000000	3.2	38.6	QAM256	17
18	275000000	2.9	39	QAM256	18
19	283000000	2.9	40.9	QAM256	19
20	291000000	3.1	39	QAM256	20
21	299000000	3.5	39	QAM256	21
22	307000000	4	39	QAM256	22
23	315000000	4	40.4	QAM256	23
24	323000000	3.9	40.4	QAM256	24
26	339000000	3.9	40.9	QAM256	26
27	347000000	4	40.4	QAM256	27
28	355000000	3.9	40.9	QAM256	28
29	363000000	4	40.4	QAM256	29
30	371000000	4.3	40.4	QAM256	30
31	379000000	4.1	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
1	Locked	37.636276	0	0
2	Locked	38.983261	0	0
3	Locked	38.605377	0	0
4	Locked	38.605377	0	0
5	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	38.605377	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.605377	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.605377	0	0
18	Locked	38.983261	0	0
19	Locked	40.946209	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
26	Locked	40.946209	0	0
27	Locked	40.366287	0	0
28	Locked	40.946209	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0

[SteveH96]

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

43

6.2

12626424

0

[SteveH96]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	44	5120 KSym/sec	64QAM	2
2	46200000	43.5	5120 KSym/sec	64QAM	3
3	39400000	43.3	5120 KSym/sec	32QAM	4
4	60300000	44.3	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[SteveH96]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076-b.cm

Primary Downstream Service Flow

SFID	124846
Max Traffic Rate	1230000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	124845
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[Lee_R]

Hi @SteveH96 thanks for posting and welcome to our community.

Sorry to hear you're experiencing slow speeds when you've upgraded your package.  I have located your account from here.  Can you please confirm if your hub is either switched off at the power or offline at this time?  I am unable to run any checks at this time, sorry.

Regards

Lee_R

[SteveH96]

Hi Lee. I was out yesterday afternoon. Thanks.

Still having issues getting top speeds. Highest speeds on WIFI for any devices is 300MB.

I know I'm limited by my device's WIFI capabilities but most of my devices range from 450MB to 1 GIG.

So Superhub 4 should transmit at a higher speed. Did the Sam Knows tests and still getting smaller speeds than Superhub 3.

I even bought a WIFI 6 Router and putting Superhub 4 as a Modem. Similar results. No increase in speeds.

I've connected multiple devices to Ethernet Connection and my new laptop about 2 months old only receives 500MB. It can receive upto 900MB and this is the same speed as Superhub 3. Tried with my Google Chromebook and that could only do 300MB on Ethernet Connection. Usually does a lot higher with Superhub 3.

My devices were all tested next to the Superhub 4 which is about 3 feet away from my workstation. Nothing to block everything.

It seems the WIFI is transmitting lower speeds than Superhub 3

Very disappointing so far. May need to revert back to my old deal in the next couple days. Don't want to pay for a service that I can't receive. 

Thanks

[Amnesiac73]

Seems to be a common theme if you look at the posts over the last few weeks. I upgraded a week or so ago and have had worse speeds on the 1 gig than I ever did on my 500mb. The only upside is the upload speeds are constantly high and I have very few drop outs now. But even so, if you pay for 1 gig, surely you/we should be getting better speeds than the old package? 

[SteveH96]

Agree. Not expecting the full 1Gig service but at least higher speeds which my devices can receive. 

Got everything set through the TP-Link Router 6 as better signal as well. So using modem mode. 

I'll give it till Monday and if speeds don't improve then I may change. 

[Amnesiac73]

Switched mine to modem also with my Asus AX router with wifi 6 and still nothing special.