I'm sorry but I don't understand what you are asking for? Where would I find those logs etc?
I work from home as an employee. The IT department of my employer have checked the connection. They said it is sluggish and not seamless. It has been timing out during connection to the remote desktop. What is a broadband back up circuit?
Asking the same thing as @Adduxi but in rather more words: Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts.
Thank you. When I follow that link, I've entered the settings password but it is saying someone else is also logged into the hub and so won't let me access it. Not sure why it would be saying that as I've not got it open on another browser.
Try a pinhole reset. Then, when the hub comes back on line after about seven minutes like a normal reboot, you'll see the same language choice and login screen. Use the settings password on the base of the hub (not the wifi password) to log in, and then log out again. You might have to choose a new hub password, if so do that, then logout. Then, reconnect to the hub's login page and without logging in you should see the white text link "Check router status".