on 14-01-2022 18:10
Hi folks, I've been using powerline adapters for about 5 years now and it's been so every since, I finally had enough since I'm paying for 350m download speed. Usual speed are below ten. I phoned them today and the women was extremely unhelpful and basically offered me solutions which I tried a thousands times over the course of the five years. I use my PC upstairs and run a powerline adapter to get the connection. But the speeds are the same with Wi-Fi. Even if I'm right next to the router. I was hoping to bring the hub back upstairs but I'd need to get a technician out.
Answered! Go to Answer
on 24-01-2022 18:56
on 14-01-2022 18:10
on 14-01-2022 19:03
on 14-01-2022 19:25
I've tried that the speeds are the same
14-01-2022 19:25 - edited 14-01-2022 19:26
Nothing wrong the HUB stats.
What speed does your device show as connected at under the 'Connected Devices' section within the HUB settings?
on 14-01-2022 19:30
on 14-01-2022 20:19
14-01-2022 20:21 - edited 14-01-2022 20:21
and thats by wire with no powerline adapters?
on 14-01-2022 20:47
This is with powerline adapters. Wifi speeds are pretty much the same as well.
I can't get into the Hub settings the password doesn't work even after resetting.
on 17-01-2022 10:43
Welcome back to our Community Help Forum 🙂
Thanks for making this post regarding the slow speeds you are experiencing, I'm sorry to see your speeds are so sluggish at the moment. Please can you try disconnecting the powerline adapters and running a speeds test with a wired ethernet connection without the powerline adapter and share a link to the result in here. This will enable us to decipher what may be causing the sluggish speeds.
Best wishes,
Serena