Virgin Media Community

[AtomicBoom369]

Hi folks, I've been using powerline adapters for about 5 years now and it's been so every since, I finally had enough since I'm paying for 350m download speed. Usual speed are below ten. I phoned them today and the women was extremely unhelpful and basically offered me solutions which I tried a thousands times over the course of the five years. I use my PC upstairs and run a powerline adapter to get the connection. But the speeds are the same with Wi-Fi. Even if I'm right next to the router. I was hoping to bring the hub back upstairs but I'd need to get a technician out. 

[AtomicBoom369]

DOWNSTREAM.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 235000000 1.2 40 256 qam 13
2 139000000 3.5 40 256 qam 1
3 147000000 3.5 40 256 qam 2
4 155000000 3.4 40 256 qam 3
5 163000000 3 40 256 qam 4
6 171000000 3 40 256 qam 5
7 179000000 3 40 256 qam 6
8 187000000 2.7 40 256 qam 7
9 195000000 2.5 40 256 qam 0
10 203000000 2.2 40 256 qam 9
11 211000000 2.2 40 256 qam 10
12 219000000 1.7 40 256 qam 11
13 227000000 1.4 40 256 qam 12
14 243000000 1 40 256 qam 14
15 251000000 0.7 40 256 qam 15
16 259000000 0.7 40 256 qam 16
17 267000000 1.2 40 256 qam 17
18 275000000 1 40 256 qam 18
19 283000000 1 40 256 qam 19
20 291000000 0.5 40 256 qam 20
21 299000000 1 40 256 qam 21
22 307000000 0.7 40 256 qam 22
23 315000000 0 40 256 qam 23
24 323000000 0 40 256 qam 24



Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 6 0
2 Locked 40.3 0 0
3 Locked 40.9 5 0
4 Locked 40.9 6 0
5 Locked 40.3 5 0
6 Locked 40.9 6 0
7 Locked 40.3 4 0
8 Locked 40.3 5 0
9 Locked 40.3 5 0
10 Locked 40.3 6 0
11 Locked 40.9 6 0
12 Locked 40.3 5 0
13 Locked 40.3 6 0
14 Locked 40.3 7 0
15 Locked 40.9 3 0
16 Locked 40.9 5 0
17 Locked 40.3 5 0
18 Locked 40.9 5 0
19 Locked 40.3 5 0
20 Locked 40.3 12 0
21 Locked 40.3 1 0
22 Locked 40.3 5 0
23 Locked 40.9 2 0
24 Locked 40.3 7 0


UPSTREAM

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 42.5 5120 64 qam 5
2 39400000 43.5 5120 64 qam 4
3 46200000 44 5120 64 qam 3
4 25800000 41.5 5120 64 qam 6



Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

[legacy1]

run a long Ethernet cable

[AtomicBoom369]

I've tried that the speeds are the same

[carl_pearce]

Nothing wrong the HUB stats.

What speed does your device show as connected at under the 'Connected Devices' section within the HUB settings?

[legacy1]

run this speed test and post the link
https://www.thinkbroadband.com/speedtest

[AtomicBoom369]

https://www.thinkbroadband.com/speedtest/1642191521543661655

[legacy1]

and thats by wire with no powerline adapters?

[AtomicBoom369]

This is with powerline adapters.  Wifi speeds are pretty much the same as well. 

I can't get into the Hub settings the password doesn't work even after resetting. 

[Serena_C]

Hi @AtomicBoom369

Welcome back to our Community Help Forum 🙂

Thanks for making this post regarding the slow speeds you are experiencing, I'm sorry to see your speeds are so sluggish at the moment. Please can you try disconnecting the powerline adapters and running a speeds test with a wired ethernet connection without the powerline adapter and share a link to the result in here. This will enable us to decipher what may be causing the sluggish speeds.

Best wishes,

Serena