Virgin Media Community

[Amaury]

Hi there,

Anyone else having issues in SE13? We're near Hither Green and Internet has been up and down since 9am and is now down for more than 10min continuously. 

Thanks. 

[japitts]

Is anything reported on the local status line? 0800 5610061 is often the best way to check for faults down to street/postcode level.

[Amaury]

Thanks, will use that number going forward!

It appears as though the issue is now reported and being worked on so hopefully will get fixed soon. 

Thanks for the help. 

[Corey_C]

Thanks for your post and welcome to the Community Forums, Amaury,

Sorry to hear that you have been having connection issues. How has things been since your post? I have run a remote diagnostic and have not been able to identify any issues with your connection.
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.

Cheers,
Corey C

[Amaury]

Thanks for reaching out Corey.

The incident was fixed after a couple of hours, it must have been wider than just us as I did get a message from Virgin about this affecting the area. We were able to get online with our mobile hot-spot for the time the line was down. 

It's been back to normal since then. 

[Corey_C]

Thanks for your reply and update, Amaury. Glad to hear things are back to normal.  

Cheers,

Corey C