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Travelstar
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Message 11 of 13
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Re: Intermittent drop outs and speed issues

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1258000005.1512032 qam6
2325999575.1512064 qam5
3393999475.1512064 qam4
4462000215.1512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1411000000-134256 qam29
2187000000-135256 qam7
3195000000-1.234256 qam8
4203000000-134256 qam9
5211000000-1.235256 qam10
6219000000-1.235256 qam11
7227000000-1.235256 qam12
8235000000-1.435256 qam13
9243000000-1.535256 qam14
10251000000-1.534256 qam15
11259000000-1.735256 qam16
12267000000-1.534256 qam17
13275000000-1.735256 qam18
14283000000-1.735256 qam19
15291000000-1.734256 qam20
16299000000-1.534256 qam21
17307000000-1.534256 qam22
18315000000-1.534256 qam23
19323000000-1.535256 qam24
20379000000-0.935256 qam25
21387000000-135256 qam26
22395000000-135256 qam27
23403000000-1.235256 qam28
24419000000-1.234256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked34.910450
2Locked3525660
3Locked34.914140
4Locked34.910550
5Locked3511980
6Locked358310
7Locked358640
8Locked3512850
9Locked3512510
10Locked34.915200
11Locked3513880
12Locked34.913640
13Locked3511870
14Locked358740
15Locked34.915450
16Locked34.928710
17Locked34.911450
18Locked34.915730
19Locked3514630
20Locked358010
21Locked357920
22Locked356640
23Locked359920
24Locked34.96410

 

Basically things are better, but looking at the SNR levels on downstream and the high dba values on the upstream, its all a little borderline and explains a few things lately.

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Travelstar
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Message 12 of 13
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Re: Intermittent drop outs and speed issues

Still getting issues on the upstream and notice that my power continues to go up to 54 and two of the four upstream channels drop, lowering the upload rate. Any suggestions on how to resolve?

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Steven_L
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Message 13 of 13
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Re: Intermittent drop outs and speed issues

Hey Travelstar,

 

Upstream is looking too high across all of your channels, we would need a tech visit to resolve this issue for you.

 

I will drop the private message over in a moment, so that we can get this booked in for you. 

 

Thanks
Steven_L
 

 

 

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