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een54
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Intermittent connection drops / lag spikes for over 2 months

Hi

I see a lot of similar threads on here posting with the same issue. Like others I have tried to get in touch over and over with VM to no avail. Currently on the phone to them and have been on hold for 25 mins.  I have tried all the steps on the website and doing a hard reset of the router for varying degrees of time up to 60 seconds with both rebooting the router after and not rebooting.

I have had this BQM running for a few days also: https://www.thinkbroadband.com/broadband/monitoring/quality/view/bbf9a6a9362864988d334c16151a09f3e77...

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500007.138256 qam30
22027500005.938256 qam9
32107500005.938256 qam10
42187500005.838256 qam11
52267500005.938256 qam12
62347500005.838256 qam13
72427500005.838256 qam14
8250750000638256 qam15
9258750000638256 qam16
102667500006.338256 qam17
112747500006.338256 qam18
122827500006.438256 qam19
132907500006.538256 qam20
142987500006.638256 qam21
153067500006.838256 qam22
163147500006.938256 qam23
17322750000738256 qam24
183307500007.138256 qam25
193707500007.538256 qam26
203787500007.538256 qam27
213867500007.538256 qam28
223947500007.538256 qam29
234107500007.538256 qam31
24418750000738256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.986545
2Locked38.63130560
3Locked38.92818474
4Locked38.62486467
5Locked38.92221501
6Locked38.61842422
7Locked38.61534537
8Locked38.91254504
9Locked38.6986475
10Locked38.6816517
11Locked38.9674578
12Locked38.9470700
13Locked38.6422586
14Locked38.9367749
15Locked38.9334833
16Locked38.9301608
17Locked38.9278556
18Locked38.6265593
19Locked38.9149764
20Locked38.9146693
21Locked38.9153531
22Locked38.9135722
23Locked38.9129496
24Locked38.6110648

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000394.85512064 qam1
2258000464.525512064 qam4
3326000434.5512064 qam3
4393999794.15512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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een54
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Re: Intermittent connection drops / lag spikes for over 2 months

 

 

Network Log

Time Priority Description

03/08/2020 09:36:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 09:35:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 09:15:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 09:11:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 09:06:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 08:56:41Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 08:56:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 08:54:36Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 08:54:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 08:51:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 08:43:26ErrorService Delete rejected - Service flow not found;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/08/2020 08:40:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2020 21:21:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2020 21:21:59criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2020 21:09:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2020 21:07:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2020 20:57:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Zak_M
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Re: Intermittent connection drops / lag spikes for over 2 months

Good Morning. 

 

A very warm welcome to the forums, thank you taking the time to reach out to us regarding this. 

 

I am going to drop you a PM so that I can look further into this for you. 

 

Kind Regards 

Zak_M