Virgin Media Community

[PhilipTimms]

In West Chiswick we have a problem with slow speeds and apparently random drop-outs that affect our area - but not, apparently, the rest of Chiswick. As individuals we keep calling Virgin, who then send someone round to look at the hub etc and who seems unaware of the area issue - and the area-wide problem remains unresolved. And we have no evidence that, at a managerial level, anyone at Virgin is aware of the nature of this problem. How do we get this through to them? There are about a dozen of us who are ready to jump ship for another provider.

[jpeg1 · Accepted solution]

If Virgin Media have a managerial level I'm sorry to say they are entirely detached from operational issues. 

If technical staff have visited and have not found any actual faults then it's likely that VM have made too many user connections for the local equipment capacity.

You can check if any fault is known by phoning  0800 561 0061.

An idea of local capacity overloading can be gained by setting up a free quality monitor at https://www.thinkbroadband.com/broadband/monitoring/quality  and posting a Live Link to this thread.

Ultimately you may just have to find a more reliable supplier.

[PhilipTimms]

Thanks ++