In West Chiswick we have a problem with slow speeds and apparently random drop-outs that affect our area - but not, apparently, the rest of Chiswick. As individuals we keep calling Virgin, who then send someone round to look at the hub etc and who seems unaware of the area issue - and the area-wide problem remains unresolved. And we have no evidence that, at a managerial level, anyone at Virgin is aware of the nature of this problem. How do we get this through to them? There are about a dozen of us who are ready to jump ship for another provider.