I got 200mb but getting lag

[Babasan]

Hi I hope someone can help I currently watching the football and getting lag when I do a speed check I get jitter between 30-70. When gaming the lag is horrendous 

[jbrennand]

Thats a beautiful BQM 🙂

What device are you watching and gaming on? And more importantly are you connecting them on wifi or on ethernet cables?

[Babasan]

Xbox series x wired to the router 

[jbrennand]

Can you watch football now over an Xbox? Didnt know that.

[Babasan]

It was on Amazon last night 

[Alex_RM]

Hi Babasan,

Thanks for posting, and sorry to hear you've been experiencing some issues whilst watching on your Xbox,

Your BQM looks great as jbrennand has advised.

I've checked things from our side, it does look like there may have been a temporary issue this week, but all looks to be resolved.

How are things working for you at the moment?

Alex_Rm

[Babasan]

Hi still have lag issues just done a test and got 170ms of jitter 

[legacy1]

BQM to router mode does not show the whole truth you may need to get a better router and use hub in modem mode.

[Robert_P]

Hello Babasan

Sorry to hear of the broadband connection issues, we appreciate you raising this via the forums.

We have tried to look into the connection issues, the speeds received at the Hub and equipment in general but seem to be limited or unavailable. This may be if the Hub is in Modem Mode, if it is can you put the Hub back to router mode and let us know when this has been done so we can take a further look?

In the meantime we have these tips available to help with broadband issues:

• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking
• Slow speeds - https://virg.in/SpeedUp
• Speed test - virg.in/speedtest

When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.

We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.

Thanks

Rob

[Babasan]

Hun has never been in modem mode