Virgin Media Virgin Media Community

comnut · ‎05-05-2022

I have tried many speed tests, and restarted router a few times!!

from VM https://www.speedtest.net/result/13116165628

other good ones.

www.dslreports.com/speedtest/70880638

www.thinkbroadband.com/speedtest/1651745212109792555

some setup issue??

Hub 3.0 device information
The information below shows current status of this Hub 3.0.

Standard specification compliant : DOCSIS 3.0
Hardware version : 11
Software version : 9.1.1912.304
Cable MAC address : **:**:**:**:**:**
Cable modem serial number : ABAP92193744
System up time : 3 days 20h:54m:58s
Network access : Allowed
WAN IP settings
Your current Hub 3.0 internet settings are displayed below
MAC address : **:**:**:**:**:**
IPv4 address : 82.45.169.11
Default gateway : 82.45.168.1
IPv4 lease time : 6 days 14h:54m:37s
IPv4 lease expire : 12/05/2022 01:49:47.00
IPv4 DNS servers : 194.168.8.100

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
331000000

Locked
Ranged Upstream Channel (Hz)
39400058

Locked
Provisioning State
Online

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 6 40 256 qam 25
2 203000000 4.9 40 256 qam 9
3 211000000 4.8 38 256 qam 10
4 219000000 4.8 40 256 qam 11
5 227000000 5 40 256 qam 12
6 235000000 5.3 40 256 qam 13
7 243000000 5.1 40 256 qam 14
8 251000000 5.1 40 256 qam 15
9 259000000 5.1 38 256 qam 16
10 267000000 5.5 38 256 qam 17
11 275000000 5.4 38 256 qam 18
12 283000000 5.5 40 256 qam 19
13 291000000 5.8 40 256 qam 20
14 299000000 5.6 40 256 qam 21
15 307000000 5.5 40 256 qam 22
16 315000000 5.8 40 256 qam 23
17 323000000 6 38 256 qam 24
18 339000000 6.3 40 256 qam 26
19 347000000 6.1 40 256 qam 27
20 355000000 6 40 256 qam 28
21 363000000 6.4 40 256 qam 29
22 371000000 6.8 40 256 qam 30
23 379000000 6.4 40 256 qam 31
24 387000000 6.5 40 256 qam 32

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 7297 0
2 Locked 40.3 4518 0
3 Locked 38.9 6021 0
4 Locked 40.3 7123 0
5 Locked 40.3 7904 0
6 Locked 40.3 8656 0
7 Locked 40.3 10202 0
8 Locked 40.3 11259 0
9 Locked 38.9 13290 0
10 Locked 38.9 12324 0
11 Locked 38.9 12962 0
12 Locked 40.3 11814 0
13 Locked 40.3 11990 0
14 Locked 40.3 11715 0
15 Locked 40.3 10909 0
16 Locked 40.3 10022 0
17 Locked 38.9 9202 0
18 Locked 40.3 5708 0
19 Locked 40.3 4327 0
20 Locked 40.3 3848 0
21 Locked 40.3 3224 0
22 Locked 40.3 2092 0
23 Locked 40.3 1701 0
24 Locked 40.3 844 0

Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400058 39.5 5120 64 qam 4
2 46200038 39.8 5120 64 qam 3
3 25800046 40.3 5120 64 qam 6
4 32600093 39.8 5120 64 qam 5

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 3 0
3 ATDMA 0 0 6 0
4 ATDMA 0 0 5 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062+voc-b.cm

Primary Downstream Service Flow
SFID 117010
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0

05/05/2022 10:51:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2022 12:54:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2022 10:23:23 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 16:07:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 14:10:18 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 13:38:10 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 13:20:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2022 15:30:47 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2022 06:45:44 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2022 19:45:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2022 18:45:43 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2022 07:42:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2022 06:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2022 18:51:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2022 18:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2022 06:53:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2022 06:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2022 04:25:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2022 18:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

mainly forgotten PWD - I reset and entered all again..

here is my config data

jbrennand · ‎05-05-2022

See this re speed tests...
_____________________

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.
So, can you test speeds directly like this. If you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, (old cables can and do fail resulting in a drop to 10/100)

Connect directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

comnut · ‎05-05-2022

Of course I am NOT on WiFi!!!

I am connected by quality cable through a netgear 1gb switch, and my connection is ***identical** to that I had months ago after I had tested it when connecting the virgin TV 360 box...

In case my netgear is faulty, I replace it with a thru connector... and now it is slower!! please check results.. BUT then again, its 4pm, so that would be the reason..

http://www.dslreports.com/speedtest/70881626

https://www.thinkbroadband.com/speedtest/1651762801630024855lease can you get someone to check my config details that I posted??

jbrennand · ‎05-05-2022

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

comnut · ‎05-05-2022

BQM link???????? only 'speedtest' there....... huh??

But I found the answer... both lights on the router were not lit... guess what that means??

legacy1 · ‎05-05-2022

your link speed to the hub is 100Mb what device do you have connected? unplug repulg the cable

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

comnut · ‎06-05-2022

you cannot answer the question above???

Travis_M · ‎09-05-2022

Hi @comnut

I have had a quick look into this and cannot see any issues on our side, all power and signal levels are looking fine. How has the connection been over the weekend?

Regards

Travis_M
Forum Team
New around here? Check out the do's and don'ts, in our Community FAQs

comnut · ‎09-05-2022

it has always been fine, getting 378.7 Mbps..
http://www.dslreports.com/speedtest/70900573

just a simple, simple basic issue (forgotten what router lights mean) that no-one seems to know about!!!

Alex_RM · ‎12-05-2022

Hi comnut,

I'm sorry for any confusion.

Can you please clarify what it is you need help with, as your recent speed test does show the correct speeds.

Alex_Rm

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

I am on m350 fibre broadband but only get 100 M!!