Virgin Media Community

[Beazlebee]

New installed line and Hub 3 with M100 speed

Slow speeds and buffering (in evening particularly) compared to previous Talk Talk line (65 Mb) router which was never slow or buffered. 

Also more black spots with VM wifi compared to previous contract .

Thinking of switching back... even the engineer said Talk Talk routers were really good AS HE WAS INSTALLING THE VM LINE *eye roll*

VM phone lines are busy with hour long queues, any advice to increase speed, reduce buffering and fix black spot zones? Will I need to order powerline adapter? 

Thanks!

🙂

These are the router stats:

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	363000000	Locked
Ranged Upstream Channel (Hz)	60300000	Locked
Provisioning State	Online

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	363000000	1.7	40	256 qam	25
2	203000000	3.4	40	256 qam	9
3	211000000	3.4	40	256 qam	10
4	219000000	3.2	40	256 qam	11
5	227000000	3.2	40	256 qam	12
6	235000000	3	40	256 qam	13
7	243000000	2.5	40	256 qam	14
8	251000000	2.5	40	256 qam	15
9	259000000	2.7	40	256 qam	16
10	267000000	2.5	40	256 qam	17
11	275000000	2.5	40	256 qam	18
12	283000000	2.5	40	256 qam	19
13	291000000	2.9	40	256 qam	20
14	299000000	2.9	40	256 qam	21
15	307000000	2.2	40	256 qam	22
16	315000000	2.5	40	256 qam	23
17	323000000	2.2	40	256 qam	24
18	371000000	1.9	40	256 qam	26
19	379000000	1.9	40	256 qam	27
20	387000000	1.7	40	256 qam	28
21	395000000	1.9	40	256 qam	29
22	403000000	1.9	40	256 qam	30
23	411000000	1.7	40	256 qam	31
24	419000000	1.5	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	54	0
2	Locked	40.3	11	0
3	Locked	40.9	22	0
4	Locked	40.9	9	0
5	Locked	40.9	14	0
6	Locked	40.9	14	0
7	Locked	40.3	13	0
8	Locked	40.3	22	0
9	Locked	40.3	7	0
10	Locked	40.3	41	0
11	Locked	40.9	12	0
12	Locked	40.3	18	0
13	Locked	40.9	6	0
14	Locked	40.3	73	0
15	Locked	40.3	7	0
16	Locked	40.3	28	0
17	Locked	40.3	13	0
18	Locked	40.9	12	0
19	Locked	40.9	12	0
20	Locked	40.9	43	0
21	Locked	40.9	19	0
22	Locked	40.9	10	0
23	Locked	40.3	18	0
24	Locked	40.9	15	0

[Beazlebee]

Router stats continued:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	50.3	5120	64 qam	1
2	39400000	48.3	5120	64 qam	4
3	46200109	48.8	5120	64 qam	3
4	53700141	50.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	4ncxv9873254k;fg87dsfd;kf

Primary Downstream Service Flow

SFID	26544
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	26543
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

  Network Log

Time Priority Description

08/02/2021 14:18:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 20:04:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 07:06:56	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 07:06:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 05:14:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 15:29:28	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 06:45:2	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 14:39:24	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 14:39:14	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 20:53:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 19:06:55	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 19:06:55	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 11:22:31	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 11:22:31	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 11:07:35	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 11:07:28	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 11:07:28	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 11:07:28	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 11:05:9	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 10:52:43	notice	SW download Successful - Via Config file

[ChrisG51]

Beazlebee,

I am a long time Virgin customer who sticks with them because I can't afford to change my email address. Virgin hubs are poor. Plug your laptop onto the hub using an ethernet cable and check the speed using Ookla speed test.It should come up with whatever you are paying for. Then try it on the same room using Wi-Fi. If you are paying for 100mbs I suspect that will drop to about 80mps. If it does, it is the hub that is the weak point.