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TemiOlad
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Hub M500 40 - 100 download

Hi,

I'm in desperate need of some help, for ages my download speed has been at 40 - 150. Whether outages or not. I received and installed a new hub 3.0 on Wednesday (14th October 2020) but the speeds are even slower! Please it's hard to work from home, it's hard to game, it's hard to stream onto my phone. I've tried everything, whether it's a reboot, turning off, moving the router, getting a whole new one, trust me I've tried and I'm really exhausted. Can someone please help me? I don't pay this much a month to get the internet speeds of a doodle.

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MikeRobbo
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Alessandro Volta
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Message 2 of 18
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Re: Hub M500 40 - 100 download

What is your connection like using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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TemiOlad
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Message 3 of 18
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Re: Hub M500 40 - 100 download

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MikeRobbo
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Alessandro Volta
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Re: Hub M500 40 - 100 download

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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TemiOlad
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Re: Hub M500 40 - 100 download

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500008.338256 qam30
22027500005.138256 qam9
32107500005.338256 qam10
42187500005.538256 qam11
52267500005.438256 qam12
62347500005.138256 qam13
7242750000538256 qam14
82507500005.138256 qam15
92587500005.138256 qam16
102667500005.438256 qam17
112747500005.538256 qam18
122827500005.838256 qam19
13290750000638256 qam20
142987500006.138256 qam21
153067500006.338256 qam22
163147500006.538256 qam23
173227500006.638256 qam24
183307500006.538256 qam25
19370750000838256 qam26
203787500008.338256 qam27
213867500008.338256 qam28
223947500008.338256 qam29
234107500008.538256 qam31
244187500008.940256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.900
2Locked38.960
3Locked38.950
4Locked38.960
5Locked38.960
6Locked38.680
7Locked38.660
8Locked38.680
9Locked38.950
10Locked38.640
11Locked38.660
12Locked38.650
13Locked38.630
14Locked38.640
15Locked38.970
16Locked38.950
17Locked38.660
18Locked38.900
19Locked38.950
20Locked38.960
21Locked38.940
22Locked38.950
23Locked38.960
24Locked40.350
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TemiOlad
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Re: Hub M500 40 - 100 download

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.85512064 qam2
2258000004.875512064 qam4
3326000004.875512064 qam3
4462000004.85512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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TemiOlad
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Re: Hub M500 40 - 100 download

Network Log

Time Priority Description

16/10/2020 18:17:2noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2020 00:56:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2020 13:17:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2020 13:16:36Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2020 13:00:14noticeSW download Successful - Via Config file
14/10/2020 12:58:22noticeSW Download INIT - Via Config file
01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2020 11:45:50noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2020 11:33:12noticeSW download Successful - Via Config file
09/10/2020 11:27:38noticeSW Download INIT - Via Config file
01/01/1970 00:01:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:12:55Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 09:10:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 09:09:56criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 09:05:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 09:05:25criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 09:05:25criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 09:05:1criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2020 09:05:1criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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TemiOlad
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Message 8 of 18
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Re: Hub M500 40 - 100 download

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1f97a08ff3aa421079ff2fe8b623fc74f7c29c25

Link to BQM: There's no link (2 chain icons) that you speak of. Just a list of loads of links, direct link copied above 

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MikeRobbo
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Alessandro Volta
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Message 9 of 18
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Re: Hub M500 40 - 100 download


@TemiOlad wrote:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/1f97a08ff3aa421079ff2fe8b623fc74f7c29c25

Link to BQM: There's no link (2 chain icons) that you speak of. Just a list of loads of links, direct link copied above 


 

link-icon


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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TemiOlad
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Re: Hub M500 40 - 100 download

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