on 14-01-2022 10:28
I am experiencing the problems as listed by all with the Hub 4
I have recently this week received it as I upgraded to 1gb from Hub 3 and 500gb
The speed is less than 500 when i run the speed tests on my pc
I have done the usual of turning the hub off etc but that does not solve
The Sam knows QR again as with other posts does not work and says enabled device is off line
I have reported to virgin who say they will monitor the speed !!!!!!!!!
I am connected to my pc with a Cat 6 cable and the light is orange which I understand shows it can accept 1 gb
How do I get someone to come out and check this problem rather than have to put up with remote checks which are not solving anything
This is so frustrating as I am getting nowhere at present
Any assistance is appreciated
Thanks
Answered! Go to Answer
on 14-01-2022 14:17
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
I believe there was a previous post saying VM have fixed the SamKnows problem recently. It may help the speed problem as well.?
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on 14-01-2022 14:17
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
I believe there was a previous post saying VM have fixed the SamKnows problem recently. It may help the speed problem as well.?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 14-01-2022 15:04
Done that
The hub did not require resetting with passwords and problems still exist
Thanks
on 16-01-2022 15:53
Hi pross,
Thanks for your post. I've just replied to your thread here: Connection cable for new Hub4
Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place.
Thanks,