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Message 11 of 18
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Re: Hub 4 Jitter, Gaming Lag, VOIP unusable on WIRED connection

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked000
1Locked109421000
2Locked110917400
3Locked98623700
4Locked100280900
5Locked110297700
6Locked101121100
7Locked97102300
8Locked101502600
9Locked104130000
10Locked107067300
11Locked93212800
12Locked94368500
13Locked98483200
14Locked97846800
15Locked99046400
16Locked55598600
17Locked58448800
18Locked51943600
19Locked57003700
20Locked41597500
21Locked56515600
22Locked52829200
23Locked45606600
24Locked119278000
26Locked122318800
27Locked111783000
28Locked116030100
29Locked118873900
30Locked131378300
31Locked22602970000
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Message 12 of 18
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Re: Hub 4 Jitter, Gaming Lag, VOIP unusable on WIRED connection

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM4096759
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Message 13 of 18
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Re: Hub 4 Jitter, Gaming Lag, VOIP unusable on WIRED connection

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked -2.376152850
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Message 14 of 18
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Re: Hub 4 Jitter, Gaming Lag, VOIP unusable on WIRED connection

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000046.5205995120 KSym/sec64QAM12
24620000046.7705995120 KSym/sec64QAM11
35370000047.0205995120 KSym/sec64QAM10
46030000047.5205995120 KSym/sec64QAM9



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0030
2US_TYPE_STDMA0030
3US_TYPE_STDMA0030
4US_TYPE_STDMA0030
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Message 15 of 18
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Re: Hub 4 Jitter, Gaming Lag, VOIP unusable on WIRED connection

Network Log

Time

Priority

Description

Thu 01/01/1970 00:01:22

3

No Ranging Response received - T3 time-out;CM-MAC=e4:57:xx:xx:xx:xx;CMTS-MAC=00:6c:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;

Thu 13/08/2020 13:57:17

5

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=e4:57:xx:xx:xx:xx;CMTS-MAC=00:6c:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;

Sun 16/08/2020 16:52:41

3

No Ranging Response received - T3 time-out;CM-MAC=e4:57:xx:xx:xx:xx;CMTS-MAC=00:6c:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;

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Message 16 of 18
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Re: Hub 4 Jitter, Gaming Lag, VOIP unusable on WIRED connection

I've had to chop them up due to a 20k char limit on a post. 

Thanks for the assist.

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Message 17 of 18
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Re: Hub 4 Jitter, Gaming Lag, VOIP unusable on WIRED connection

Almost a day of BQM - is this a typical graph?

x3noc_0-1597648675770.png

 

 

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Message 18 of 18
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Re: Hub 4 Jitter, Gaming Lag, VOIP unusable on WIRED connection

So after a flurry of initial activity i've now got radio silence. 

I Called support...

Can i book an engineer?
Engineer booked and then cancelled via txt as they were investigating a fault in my area. Another txt to tell me it was solved but guess what? It wasn't. 
Engineer still cancelled.

Can you re-enable my old modem?

It may take a while to re-activate but sure....
24hrs later its still blocked "Access Denied"

Have things improved... No.

Latest BQM - I'm not sure how relevant these things are but it looks excessively busy for what should be a fairly static service. 

 

 

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