Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as some small faults are not listed on the VM status page.
Try a full factory reset on the Hub as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
Once done post the power levels and network log from the Hub. Do not use screenshots, just copy and paste into several posts. Consider setting up a BQM to record your incoming circuit. www.thinkbroadband.com/ping
You could also try splitting the wifi SSID;
• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
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