How much longer until this is fixed please?

[Rwilliams100]

I have been experiencing T3 timeouts for the past 2 weeks. When i use the service status checker, it says no issues but then when I run it for broadband, it tells me there is an issue and its being worked on. 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	43	5120	64 qam	1
2	43099937	42.8	5120	32 qam	2
3	23600146	43	5120	16 qam	5
4	30100006	42.8	5120	32 qam	4
5	36599950	42.8	5120	32 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	35	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	1	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	5.1	38	256 qam	1
2	146750000	5.5	38	256 qam	2
3	154750000	5.3	38	256 qam	3
4	162750000	5	38	256 qam	4
5	170750000	5	38	256 qam	5
6	178750000	4.8	38	256 qam	6
7	186750000	4.5	38	256 qam	7
8	194750000	4.1	38	256 qam	8
9	202750000	3.7	38	256 qam	9
10	210750000	3.2	38	256 qam	10
11	218750000	2.9	38	256 qam	11
12	226750000	2.5	38	256 qam	12
13	234750000	2.7	38	256 qam	13
14	242750000	3	38	256 qam	14
15	250750000	3.5	38	256 qam	15
16	258750000	3.7	38	256 qam	16
17	266750000	3.9	38	256 qam	17
18	274750000	3.4	38	256 qam	18
19	282750000	3.4	38	256 qam	19
20	290750000	4.3	38	256 qam	20
21	298750000	5.8	38	256 qam	21
22	306750000	6.1	38	256 qam	22
23	314750000	6.9	40	256 qam	23
24	322750000	6.6	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	10	0
2	Locked	38.6	29	20
3	Locked	38.9	28	0
4	Locked	38.6	33	0
5	Locked	38.6	30	0
6	Locked	38.6	25	0
7	Locked	38.9	21	0
8	Locked	38.9	22	0
9	Locked	38.9	15	0
10	Locked	38.6	19	0
11	Locked	38.6	25	0
12	Locked	38.6	29	0
13	Locked	38.6	49	0
14	Locked	38.6	33	0
15	Locked	38.9	18	0
16	Locked	38.6	22	0
17	Locked	38.6	30	0
18	Locked	38.9	28	0
19	Locked	38.9	48	0
20	Locked	38.9	33	0
21	Locked	38.9	27	0
22	Locked	38.6	16	0
23	Locked	40.3	30	0
24	Locked	38.9	44	0

[Ayisha_B]

Hi @Rwilliams100 👋,

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you've been having some issues with your service. I appreciate it isn't ideal. 

Checking things this end, I can see your area is impacting by an outage. The details are as follows:

Outage Type: Fault

Description - Virgin Broadband and Virgin TV || Network issues might be affecting TV and broadband services at the moment.

Remedy Number - F010501978

Estimated time of fix - 28 FEB 2023 12:00

Our engineers are working on this. 

Thank you