PING 184.108.40.206 (220.127.116.11): 64 data bytes 72 bytes from 18.104.22.168: seq=0 ttl=59 time=20.000 ms 72 bytes from 22.214.171.124: seq=1 ttl=59 time=10.000 ms --- 126.96.36.199 ping statistics --- 3 packets transmitted, 2 packets received, 33% packet loss round-trip min/avg/max = 10.000/15.000/20.000 ms
So, can I ask if anyone has been to the cabinet…you must have records you can check … I hope! As I was told by the engineer this was an internal virgin network issue and the cabinet was introducing noise and the issue is not my cable or modem …. Not sure what else to do other than ascertain if that cabinet has been looked at. I can give you the engineers name and ID if you need it
Apologies that you have not had an update from Rob as yet. We will get this chased for you today, unfortunately it can sometimes take a while for the area field managers to get back to us as they are not office based.
We will come back to us as soon as possible and find out why this issue keeps re-occurring. I have taken a quick look for you this afternoon, and everything is showing as all ok from here. We definitely need an update to see if the cabinet has been checked for you.
I will email Rob and we will get this looked in too.