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Foyablanca
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Message 21 of 25
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Re: High ping jitter and packet loss

Hi. Reboot and ping test is this

PING 1.1.1.1 (1.1.1.1): 64 data bytes
72 bytes from 1.1.1.1: seq=0 ttl=59 time=20.000 ms
72 bytes from 1.1.1.1: seq=1 ttl=59 time=10.000 ms
--- 1.1.1.1 ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/15.000/20.000 ms

So,  can I ask if anyone has been to the cabinet…you must have records you can check … I hope!   As I was told by the engineer this was an internal virgin network issue and the cabinet was introducing noise and the issue is not my cable or modem …. Not sure what else to do other than ascertain if that cabinet has been looked at. I can give you the engineers name and ID if you need it

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Ayisha_B
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Message 22 of 25
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Re: High ping jitter and packet loss

I can see there are some notes on your account requesting for a fault ticket to be raised regarding a low upstream SNR (Signal to Noise Ratio).

 

Nothing has currently been raised, so I will keep an eye on the account over the next couple of days and will follow up with you.

 

Thank you for your patience. 

Ayisha_B
Forum Team



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Foyablanca
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Message 23 of 25
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Re: High ping jitter and packet loss

Hi.  I was messaged by Rob P that this was being escalated last Monday. I have tried messaging him and no reply….anyone got any ideas what is next?   Thank you

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Jodi_S
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Message 24 of 25
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Re: High ping jitter and packet loss

Hi Foyablanca,

 

Apologies that you have not had an update from Rob as yet. We will get this chased for you today, unfortunately it can sometimes take a while for the area field managers to get back to us as they are not office based.

 

We will come back to us as soon as possible and find out why this issue keeps re-occurring. I have taken a quick look for you this afternoon, and everything is showing as all ok from here. We definitely need an update to see if the cabinet has been checked for you.

 

I will email Rob and we will get this looked in too.

 

Kind regards Jodi. 

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Foyablanca
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Message 25 of 25
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Re: High ping jitter and packet loss

Just did a ping test from the hub….

PING BBC.co.uk (151.101.0.81): 64 data bytes
72 bytes from 151.101.0.81: seq=0 ttl=59 time=20.000 ms
72 bytes from 151.101.0.81: seq=1 ttl=59 time=10.000 ms
--- BBC.co.uk ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/15.000/20.000 ms

33 percent packet loss now ..and a speed test from Saturday I sent to Rob…..fyiE45FDAD9-7FDD-455D-8E44-F9FB009440E2.png

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