1 ******* (********) 10.000 ms 10.000 ms 10.000 ms 2 cdif-core-2a-xe-7019-0.network.virginmedia.net (22.214.171.124) 10.000 ms 10.000 ms 40.000 ms 3 * * * 4 * * * 5 * * * 6 tele-ic-7-ae2-0.network.virginmedia.net (126.96.36.199) 20.000 ms 20.000 ms 10.000 ms 7 2-14-250-212.static.virginm.net (188.8.131.52) 10.000 ms 20.000 ms 20.000 ms 8 one.one.one.one (184.108.40.206) 10.000 ms 20.000 ms 10.000 ms Trace complete.
Sorry to hear of the broadband issues experienced, we appreciate you taking the time to make us aware of this via the forums.
From looking at the connection, as risc19 has advised there appears to be an SNR issue with the upstream channels. I'm going to send you a private message to get some more details from you to arrange for a tech to come take a look.
Thanks for confirming the details Foyablanca, I have arranged for a technician visit to come and take a look into this for you. You can find the details of the visit here
If there are any issues with the date and time of the appointment, or if there are any individuals shielding in the property please let me know and i can look to get this changed. Please be aware that this was the earliest appointment available so any changes may delay the visit.
Hi. The engineer came out but he says I have identified a virgin network issue at the cabinet. They need to replace something there to address the packet loss and noise. He said it would hopefully be sorted in 48hrs. Also this will be affecting all users connected to the cabinet….so fingers crossed they fix it first time at the cabinet.