Virgin Media Community

[RyZe_Misty]

Im using ethernet and getting terrible latency and speed issues, I would be sitting in Discord and my ping would be around 50 ms (which it isn't meant to be by the way) which is tolerable but then it spikes up to 1000-4000 all of a sudden. This happens in games aswell.

In terms of speed, getting 50 down and 10 up instead of 200 down and 20 up.

I've done everything to make sure this isn't on my end, I've ordered new ethernet cables and powerline adapters to try and iron out the problem but it's still occuring.

Would appreciate some help, I'll post the downstream, upstream and network log stuff below the post because it wont let me post it here for some reason.

[RyZe_Misty]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	5.5	38	256 qam	1
2	147000000	5.5	38	256 qam	2
3	155000000	5.3	38	256 qam	3
4	163000000	5.1	38	256 qam	4
5	171000000	5	38	256 qam	5
6	179000000	5	38	256 qam	6
7	187000000	5	38	256 qam	7
8	195000000	4.9	38	256 qam	8
9	203000000	4.5	38	256 qam	9
10	211000000	4.1	38	256 qam	10
11	219000000	4.1	38	256 qam	11
12	227000000	4.3	38	256 qam	12
13	235000000	4.3	38	256 qam	13
14	243000000	4	38	256 qam	14
15	251000000	3.9	38	256 qam	15
16	259000000	4	38	256 qam	16
17	267000000	4.3	38	256 qam	17
18	275000000	4.5	38	256 qam	18
19	283000000	4.8	38	256 qam	19
20	291000000	4.5	38	256 qam	20
21	299000000	4.6	38	256 qam	21
22	307000000	4.6	38	256 qam	22
23	315000000	4.6	38	256 qam	23
24	323000000	4.6	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	314	0
2	Locked	38.6	171	0
3	Locked	38.6	168	0
4	Locked	38.6	149	0
5	Locked	38.9	164	0
6	Locked	38.6	142	0
7	Locked	38.6	140	0
8	Locked	38.6	124	0
9	Locked	38.6	131	0
10	Locked	38.6	150	0
11	Locked	38.9	126	0
12	Locked	38.9	130	0
13	Locked	38.9	100	0
14	Locked	38.6	174	0
15	Locked	38.9	120	0
16	Locked	38.6	154	0
17	Locked	38.9	368	14
18	Locked	38.9	149	0
19	Locked	38.9	118	0
20	Locked	38.9	152	0
21	Locked	38.9	196	61
22	Locked	38.6	116	0
23	Locked	38.9	145	0
24	Locked	38.9	156	14

[RyZe_Misty]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399918	42	5120	64 qam	9
2	46200000	42.8	5120	64 qam	6
3	60300000	44	5120	64 qam	4
4	53700000	43.3	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	2	0

Network log

Time Priority Description

30/05/2021 16:15:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2021 01:14:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 14:24:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2021 08:48:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2021 17:17:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2021 18:45:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2021 16:34:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2021 08:26:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2021 22:36:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 19:25:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 19:53:9	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 19:39:51	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2021 09:34:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 14:30:1	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:49:34	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2021 22:38:2	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2021 16:04:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 03:49:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[RyZe_Misty]

I should also say that the errors in the network log of incorrect password and stuff for the router, is because the routers password randomly stopped working so I had to factory reset the router so maybe it's the router acting up thats causing all of these issues.

[RyZe_Misty]

Also, done a ping test from my router to www.google.com and the results were interesting to say the least.

PING www.google.com (142.250.178.4): 64 data bytes
72 bytes from 142.250.178.4: seq=0 ttl=115 time=10.000 ms
72 bytes from 142.250.178.4: seq=1 ttl=115 time=10.000 ms
--- www.google.com ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/10.000/10.000 ms

Making me think that the router may be at fault here.

[Ashleigh_C]

Hi there @RyZe_Misty 

Thank you so much for your post to our community forums and I am so sorry to hear you are having this issue! 

I have had a look at your account and I cannot see anything on our end that may be causing this issue. Can I ask if you only experience this problem on your games console or is it on all devices? Also is it only one specific game? 

Thank you. 

[RyZe_Misty]

It's happening on all devices it seems, and it happens on every game. I've noticed that the ping goes between 30-40ms on some days and others 50-100+ and sometimes it spikes to over 3000

[Akua_A]

Thank you for your response @RyZe_Misty

How are your devices connected via ethernet cable or via WIFI? Do you experience the same issues across both types of connections? Have you also tried rebooting your device to see if the issue persists? 

Thanks, 

[RyZe_Misty]

My PC is connected through an ethernet cable, the other devices however are connected through wifi. The issue persists on both types of connections and reboots do nothing to resolve it.

[RyZe_Misty]

Here's a BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f2ece38a504338db5236ab6295dc75e177fe537a

Also the issue died down for a while however it's starting again today