It's getting to the point now where I don't know what to do, we are working from home due to the pandemic which is becoming near impossible. I posted in another thread on here rather than start a new one but that doesn't seem to get an answer from anyone!
Not happy, I'm trying here but if this comes to nothing this week, Virgin your equipment will be in the middle of the street for collection.
The VM staff have ignored the other thread discussing the problem, I don't hold out much hope.
Speak to Retentions on 150 or 0345 454 1111 - options 1- 1 - 4 - 4 "Thinking of leaving" - they are open 08:00 until 21:00 BUT calling early between 08.00-10.00 midweek is best, when you will usually get a UK call centre with staff more informed and helpful. They seem to have the power of God over other departments.
There are now three seperate threads on this issue in the area yet you refuse to even acknowledge or fix the problem. We are in the middle of a pandemic meaning people need to work from home, it's an excuse you use yourselves for the ridiculous waiting times for call centres, so can someone please take ownership of this issue? Six months this has been going on and it is disgusting CS.
I'm having the exact same issues with lag spikes up to 160ms every two seconds. Had engineers come over and all they said was that the only fix for high utilisation is to upgrade the cabinet to handle more connections. IMO the best solution is to just leave VM for another broadband.