Help me fix my broadband

[bubblegun23]

My broadband is rubbish. It downloads really fast but the connection is really poor for any normal usage. Streaming is patchy, music streaming stops frequently, internet radio cuts out every few minutes. I have a BQM running from thinkbroadband and it looks terrible. I used this when I had Sky Broadband and it looked much less noisy so its something to do with my line. I'm in a FTTP RFoG area. Its been on and off like this for a year.My BQM 

[bubblegun23]

I'm on 500Mbps Virgin broadband.

I did a cold reboot of Hub at about 5pm.

Modem stats:

Hub 3.0 device information

The information below shows current status of this Hub 3.0.

Standard specification compliant	: DOCSIS 3.0
Hardware version	: 10
Software version	: 9.1.2208.100
Cable modem serial number	: AA1P80880910
System up time	: 0 days 3h:6m:53s
Network access	: Allowed

Acquired Downstream Channel (Hz)

299000000

Locked

Ranged Upstream Channel (Hz)

32600000

Locked

Provisioning State

Online

[bubblegun23]

Further update.

Did the full reset with reset button on back of the hub.

Theres a big red line at that point of the BQM but its just as bad afterwards, afaikt.

[Adduxi]

Terrible BQM. Please post the power levels and network log. 

[bubblegun23]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 331000000 -3.2 38 256 qam 25
2 203000000 -1.2 38 256 qam 9
3 211000000 -1.2 38 256 qam 10
4 219000000 -1.4 38 256 qam 11
5 227000000 -1.5 38 256 qam 12
6 235000000 -1.5 38 256 qam 13
7 243000000 -1.7 38 256 qam 14
8 251000000 -2 38 256 qam 15
9 259000000 -2.4 38 256 qam 16
10 267000000 -2.5 38 256 qam 17
11 275000000 -3 38 256 qam 18
12 283000000 -3 38 256 qam 19
13 291000000 -3.2 38 256 qam 20
14 299000000 -3.2 37 256 qam 21
15 307000000 -3.2 38 256 qam 22
16 315000000 -3.4 38 256 qam 23
17 323000000 -3.5 38 256 qam 24
18 339000000 -3.2 38 256 qam 26
19 347000000 -3 38 256 qam 27
20 355000000 -3.2 38 256 qam 28
21 363000000 -3.4 38 256 qam 29
22 371000000 -3.5 38 256 qam 30
23 379000000 -3.5 37 256 qam 31
24 387000000 -3.5 38 256 qam 32

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 6 0
2 Locked 38.6 5 0
3 Locked 38.6 7 0
4 Locked 38.6 7 0
5 Locked 38.9 7 0
6 Locked 38.6 4 0
7 Locked 38.6 5 0
8 Locked 38.6 4 0
9 Locked 38.9 9 0
10 Locked 38.6 10 0
11 Locked 38.9 16 0
12 Locked 38.6 14 0
13 Locked 38.6 14 0
14 Locked 37.6 8 0
15 Locked 38.9 7 0
16 Locked 38.9 14 0
17 Locked 38.6 9 0
18 Locked 38.6 5 0
19 Locked 38.6 6 0
20 Locked 38.6 8 0
21 Locked 38.9 9 0
22 Locked 38.6 6 0
23 Locked 37.6 8 0
24 Locked 38.6 3 0

Network Log: (I have remove the MAC's)

22/02/2023 22:14:45 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/02/2023 22:14:29 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/02/2023 22:12:4 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/02/2023 22:11:58 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/02/2023 22:11:12 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/02/2023 22:04:5 notice SW download Successful - Via Config file
22/02/2023 22:01:18 notice SW Download INIT - Via Config file
22/02/2023 20:37:23 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
20/02/2023 04:46:36 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
19/02/2023 14:34:1 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=4;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
19/02/2023 09:33:48 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
17/02/2023 04:08:47 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
16/02/2023 09:05:16 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
14/02/2023 23:44:56 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

13/02/2023 11:04:20 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
12/02/2023 13:54:48 critical No Ranging Response received - T3 time-out;CM-MAC=4;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
12/02/2023 07:02:45 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
09/02/2023 01:23:30 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
08/02/2023 19:02:45 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 03:16:29 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

[bubblegun23]

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 36.3 5120 64 qam 9
2 39400000 35.8 5120 64 qam 4
3 46200000 35.5 5120 64 qam 3
4 23600000 36.3 5120 64 qam 10

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

[bubblegun23]

So I've switched my Hub into Router Mode from Modem Mode.

Updated BQM 

[legacy1]

was you doing a download or upload around 4pm?

[bubblegun23]

Yes. Downloading.

Looks worse than normal though.

I put my Hub into Router mode earlier today and I put my Asus Router with a fixed IP into the DMZ so both BQM's look better.

[legacy1]

---

@bubblegun23 wrote:

I put my Hub into Router mode earlier today

when was that on your BQM?