Hi guys,
Sorry for the late reply. I think somehow it has been resolved, I am not sure now if it was me resetting or if it was a local area issue. I did actually call Virgin and managed to get through, very helpful chap said there is an issue in the area that has a team working on it with a 'fix estimate' of 21st November or something like that...
I tested it again the day after as it actually seemed ok. I will run a report later, but I think I remember seeing 4 channels and no T3 timeouts, which I read about on another post.
So fingers crossed its fine...
Thanks for your help and response