on 12-02-2023 15:11
Hi,
Are there any known network issues in the RG5 area, I am experiencing mild latency spikes and packet loss on a daily basis. This started just over a week ago.
Power levels stats below...
Thanks
Pete
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
5 | 443000000 | 7.099998 | 40.366287 | QAM256 | 5 |
1 | 411000000 | 6.900002 | 40.366287 | QAM256 | 1 |
2 | 419000000 | 7.099998 | 40.366287 | QAM256 | 2 |
3 | 427000000 | 7.199997 | 40.366287 | QAM256 | 3 |
4 | 435000000 | 7.099998 | 40.366287 | QAM256 | 4 |
6 | 451000000 | 7.000000 | 40.366287 | QAM256 | 6 |
7 | 459000000 | 6.800003 | 40.366287 | QAM256 | 7 |
8 | 467000000 | 6.800003 | 40.366287 | QAM256 | 8 |
9 | 475000000 | 6.900002 | 40.366287 | QAM256 | 9 |
10 | 483000000 | 7.000000 | 40.366287 | QAM256 | 10 |
11 | 491000000 | 7.199997 | 40.366287 | QAM256 | 11 |
12 | 499000000 | 7.199997 | 40.946209 | QAM256 | 12 |
13 | 507000000 | 7.300003 | 40.366287 | QAM256 | 13 |
14 | 515000000 | 7.199997 | 40.366287 | QAM256 | 14 |
15 | 523000000 | 7.199997 | 40.946209 | QAM256 | 15 |
16 | 531000000 | 7.199997 | 40.946209 | QAM256 | 16 |
17 | 539000000 | 7.099998 | 40.366287 | QAM256 | 17 |
18 | 547000000 | 7.199997 | 40.366287 | QAM256 | 18 |
19 | 555000000 | 7.099998 | 40.366287 | QAM256 | 19 |
20 | 563000000 | 7.199997 | 40.946209 | QAM256 | 20 |
21 | 571000000 | 7.300003 | 40.946209 | QAM256 | 21 |
22 | 579000000 | 7.199997 | 40.366287 | QAM256 | 22 |
23 | 587000000 | 7.000000 | 40.366287 | QAM256 | 23 |
24 | 595000000 | 6.599998 | 40.366287 | QAM256 | 24 |
25 | 603000000 | 6.300003 | 40.366287 | QAM256 | 25 |
26 | 611000000 | 6.000000 | 38.983261 | QAM256 | 26 |
27 | 619000000 | 5.800003 | 40.366287 | QAM256 | 27 |
28 | 627000000 | 5.699997 | 38.983261 | QAM256 | 28 |
29 | 635000000 | 5.500000 | 38.983261 | QAM256 | 29 |
30 | 643000000 | 5.500000 | 38.983261 | QAM256 | 30 |
31 | 651000000 | 5.599998 | 38.983261 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
5 | Locked | 40.366287 | 0 | 0 |
1 | Locked | 40.366287 | 0 | 0 |
2 | Locked | 40.366287 | 0 | 0 |
3 | Locked | 40.366287 | 0 | 0 |
4 | Locked | 40.366287 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 40.366287 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 40.946209 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 40.946209 | 0 | 0 |
16 | Locked | 40.946209 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.946209 | 0 | 0 |
21 | Locked | 40.946209 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
25 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 40.366287 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 43 | 5.6 | 6026160 | 33 |
on 12-02-2023 15:22
on 12-02-2023 16:15
Nothing wrong with those stats at all. Possibly an area problem.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.