So, we had 16 engineers out and several new routers. things didn't improve until we got new cabling between the grey cabinet and the new hub 5. We got less disconnects by a mile but plenty of latency and lag. The latency and lag soon cleared up after about 2 weeks. The last engineer said that the normal techs can't do much more as the fault would appear to be further down the line and beyond their purview. This would ring true as the 16th and last engineer just checked that the specs were ok and said networks were aware of it.
We get useable internet now. The upload does fluctuate between single digits and about 53Mbps. Not the normal 50Mbps that we are used to getting all day, every day, 24-7.
So, in short, the internet it useable but is by no means what we have had in the previous 16 years of being with VirginMedia. I am in the process of getting the contact details for the following people:
Atif Farooq - Head of Product Reliability (former head of customer journey)
Karen Andrew - Head of Customer Experience and Assurance.
I would imagine they would have something to add to our case given we have had 16 engineers and no proper working internet or phone line for almost 5 months solid.