Hi, please could you tell me if my downstream & upstream levels are within range for VM Gig1 (Gigabit). There's no attenuator attached to the rear of our Hub 4. Very recently there have been some latency issues, but no errors in the logs:
Call first but a VM person will respond here in a day or two. Are you actually having any practical issues or are you just observing high latency on a speedtest or a BQM?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Had a few issues over the last few days with unusual latency when playing games and some intermittent DNS resolution problems (can’t confirm if using a third-party DNS provider would have fixed the problem as the issue is not currently present). All hard wired via ethernet.
Service has been pretty flawless for the last 10 years but I’ve started to notice more quirky problems since upgrading to Gigabit and the Hub 4.
Not having any issues as we speak and speed tests generally show expected speeds, but I’m not confident in the setup after seeing the power levels.
@lemmingzappa if you have signed up for this forum using a VM email address (and assuming that said address is properly tied to your broadband account) then the forum team will have access to that information and hence will know your account number, MAC address and current IP address of your hub.
Knowing the Hub details will enable them to remotely interrogate it and check it’s status. The hub wouldn’t work if it were anywhere else other than the registered address.
Nothing whatsoever to do with where you happen to be posting from.
We are able to find your account via the ip address that you used when you last visited the forums, which in turn lets us know the MAC address. This information is only available to Virgin Media employees not any other forum members.