on 08-11-2022 19:52
Hi upgraded to Gig1 around 2 months ago from M600 and to date there is not one iota of difference in speed.
A wireless speed test generally shows me just shy of 500 which is exactly the same as before.
I know these types of issues have been posted before and wondered if there is anything I can do??
Thanks for your help
09-11-2022 15:50 - edited 09-11-2022 15:53
You havent said what Hub model is it - Hub4 or 5?
500 on wifi is about maximum possible for a Hub4 - as its wifi5.
See this excellent thread with good examples of maximum theoretical wifi speeds on wifi 5 with different “parameters” varying.
A Hub5 (wifi6) will go a bit higher - but only if your device is Wifi6 enabled - are they?
For close to 1GB speeds you have to be on ethernet cable connections
on 11-11-2022 16:31
Thanks for posting and sorry to hear you've been experiencing some slow speeds.
I've had a look at things from our side and can see that a few of the hubs levels are out of specification. I'll need to arrange an engineer visit, before I can do this I'll need a few details from you first. I've popped you over a private message for this (purple envelope, top right hand corner)
on 11-11-2022 18:47
Thanks for joining me over private message scott_kelly1977,
I've arranged an engineer for you now, you can view the time and date of the appointment via your online account here