Getting half speed on 125 Mbps

[whang]

Have PC connected to Hub 3 via ethernet. Just tested using Samknows realspeed router shows 104 mbps device shows 62.6 so a bit over half speed. Is it likely the coax extension I bought from Amazon is causing this discrepancy? Do VM supply longer cables that are better quality? or is it the extra set of connectors required to connect the extension to the original VM supplied cable that is causing the loss?

[Cardiffman282]

Using your own coax is not recommended and is against the Ts and Cs. Better to either put the hub in modem mode and use your own router or else ask VM to carry out a no fault call out (£25) to officially recable. 

[Client62]

A suitable coax of < 10m should make little difference. But check the Hub signal levels to be sure.

104 at the Hub suggests a fault in your locality.      Try 0800 561 0061 it is an automated local fault service.

62 at the device - this depends on how it is connected, Wi-Fi and power line extenders can limit speed.

[legacy1]

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@whang wrote:

Is it likely the coax extension I bought from Amazon is causing this discrepancy? 

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You bought a hanging cable😁

[Chris_W1]

Hi whang, thanks for the message and welcome to the forums. If you wish to arrange to get this moved please let us know. 

We use our own and we may need to replace them. 

Chris. 

[Sozopol43]

Hi Chris,

im paying for 1gb broadband but only getting about 25% of this. Been happening since Friday. 

[carl_pearce]

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@Sozopol43 wrote:

Hi Chris,

im paying for 1gb broadband but only getting about 25% of this. Been happening since Friday. 

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Create your own thread! You can't hijack other people's threads and talk to VM staff directly.

[Adri_G]

Hey, Sozopol43.
Thank you for taking the time to post on our help forums for the first time and welcome to the VM community.

We're sorry to see you're having issues with your broadband speeds being slower than expected since last Friday, we'd love to see how we could best help with this.

Upon our checks there don't seem to be faults in your local network to explain those, however we could support with investigating what's causing the slow speeds.

To understand more on the issue, we'd like to know a bit more on the checks performed - could you please tell us if running our speed test here (for 1Gig fibre connections) gives you down-speeds that fall below our Minimum Guaranteed Download Speed: 565 Mbps?

Please, note that service speeds can be measured on a hard-wired (ethernet) device directly to our hub and with all 3prt party networking equipment removed / switched off (if any).

Also, we'd also like to ask if you're using our Connect App where you can run more diagnostics while on the VM network and troubleshoot any further issues with your connection such as slow Wi-Fi?

Please, let us know more on the above and we'll be happy to assist further depending on your feedback.