Download speed extremely slow… no help from Virgin via Phone, just been told to wait 48hrs. HELP!

[gseb27]

I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. 

We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly.

I phoned the technician team and asked to speak to a supervisor, who astonishingly told me there’s nothing they can do and hung up on me as I was mid-sentence. 

Just looking for some help/advice as my experience with VirginMedia has been awful so far.

thanks 

[Natalie_L]

Hi gseb27, 

Thank you for your reply, 

I am afraid we are unable to confirm how long this issue will last but we have been provided with the estimated fix date/time of 13th October. 

Our team will be doing all they can to resolve this matter as quickly as possible. 

For information regarding the loss of service credit policy, please click here

Thanks

.