@gseb27 wrote:
I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor.
We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly.
I phoned the technician team and asked to speak to a supervisor, who astonishingly told me there’s nothing they can do and hung up on me as I was mid-sentence.
Just looking for some help/advice as my experience with VirginMedia has been awful so far.
thanks
Unfortunately nothing is guaranteed, especially internet speed, who told you that, by the way? And you absolutely didn’t speak to anyone technical, rather someone working at an offshore call centre whose training consists of ‘can you work through the following list of questions and in the event of anything not on the list then quickly cut off the call and chalk up another ‘successful’ closed call’
OK moving on, let’s see what we can do, are your issues with WiFi connected devices or are you also seeing problems with anything connected to the VM hub via Ethernet cable? The reason I ask is that WiFi is vey much a ‘black art’ and we’ll need to know if this is a WiFi problem or something to do with the connectivity to the VM system?