lol honestly, why is dealing with VM such a kafkaesque nightmare?
So a few days ago i spoke to someone in the 'Resolve Team' (who was very helpful, to be fair), because the connection is dropping out all over the place yet again.
He said VM needs to send an engineer, as above, so we make an appointment for today between 12-4pm.
I get an SMS after the call:
"Hi it's Virgin Media. We're expecting to see you between 12pm-4pm. If anything's changed or it's not convenient pls text back FIXED. Otherwise see you then."
Then again 1 hour later:
"Hi, it's Virgin Media. We've put your service visit on hold while we investigate a network problem affecting your services. We'll update you when this is fixed."
that was 3 days ago and no update, so I call up and speak to someone just now.
"yes there's an outage in your area and we're aware of it so engineers are working to fix it. The resolution date is 30th September" (another week away lol)
"Ok, so is an engineer coming or not?
"no"
Just really outstanding stuff, yet again. Hats off to everyone involved.
Looking forward to the next VM rep popping up in this thread again saying they've looked at my account and they need to send an engineer!