Yeah I can't lie the internet is being absolutely dodgy as of recently, not sure what they are doing over there but it's messing up for me drastically aswell. For one minute the connection would be stable and then all of a sudden it would spike to 3000-4000 ping for over 15 minutes making gaming sessions and video calls impossible, mind you this is all over ethernet.
They have to be changing something on their end because to be honest because everyone I know that has VM are having the same exact issues, can't be an issue in one area when it's happening to everyone across the UK.
if you read up the thread, one of your colleagues offered me the same thing, and when I said yes she asked me if i was free on a specific date.. I said "no" but she booked it anyway then disappeared from the conversation so I then had to spend time trying to rearrange an appointment I didn't even want.
The engineers (two of them lol) came to my house and attached a filter to my router which made no difference.
No offence, but why would I take up my time with that little dance all over again?
The problems are in our area. Everyone here knows it. Fix the area. And compensate your customers before everyone here jumps ship, if that bothers you at all.