I am on the M100 service and the speed tests now show less than 13mb download speed. The service is unusable. I moved to virgin broadband to get a fast service and now want this removing so I can go back to my old supplier. You have not met my expectations and your service has continually underperformed. Any help has been sub standard and I have waited on the phone for help on numerous occasions only to be cut off or not to have a call back.
Speak to Retentions on 150 or 0345 454 1111 - options 1- 1 - 4 - 4 "Thinking of leaving" - they are open 08:00 until 21:00 BUT calling early between 08.00-10.00 midweek is best, when you will usually get a UK call centre with staff more informed and helpful. They seem to have the power of God over other departments.