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Message 51 of 63
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Re: Constant speed/stability issues!

Hi Sweetleaf,

This seems to be resolve. Do you have an updated speed test. 

Thanks,

Zoie

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Message 52 of 63
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Re: Constant speed/stability issues!

Hello Zoie,

I will keep and eye to it especially during the weekend and let you know. Thank you.

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Message 53 of 63
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Re: Constant speed/stability issues!

Can you please take a look at the line again? Pretty unstable with low upload speeds (2.0 Mbps instead of 21Mbps)!!!!

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Message 54 of 63
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Re: Constant speed/stability issues!

Just took that screenshot on a Saturday at 8:00PM!

Screenshot_2020-04-04 Internet Speed Test.png

Does anyone from Virgin care to reply?

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Message 55 of 63
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Re: Constant speed/stability issues!

First off I think the level of service from this meant to be premium service is disgusting. In this time when people are stranded without data and virgin seems to have 0 actual employees working remotely (for a broadband company). Sweetleaf I dont not sympathise with your situation but please can someone help on on https://community.virginmedia.com/t5/Speed/slow-upload-speed/m-p/4187673. Nevermind not being able to download anything or watch movies neither my partner and I are able to do our jobs and work from home with this awful upload speeds we are getting and no body to talk to. Please help this is a violation of our legal agreement with virgin they are abandoning their customers in their time of need. If there is a network wide issue just tell us so we know what's happening or help please!!!!!!

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Message 56 of 63
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Re: Constant speed/stability issues!

Hello,

It is been a couple of months of pain! Still no reply from Virgin. This is how stable my Internet is:

```
$ ping www.google.com
64 bytes from 216.58.204.228: icmp_seq=130 ttl=54 time=44.319 ms
64 bytes from 216.58.204.228: icmp_seq=131 ttl=54 time=48.842 ms
64 bytes from 216.58.204.228: icmp_seq=132 ttl=54 time=41.188 ms
Request timeout for icmp_seq 133
64 bytes from 216.58.204.228: icmp_seq=134 ttl=54 time=27.588 ms
64 bytes from 216.58.204.228: icmp_seq=135 ttl=54 time=73.132 ms
Request timeout for icmp_seq 136
Request timeout for icmp_seq 137
64 bytes from 216.58.204.228: icmp_seq=138 ttl=54 time=115.497 ms
Request timeout for icmp_seq 139
Request timeout for icmp_seq 140
Request timeout for icmp_seq 141
Request timeout for icmp_seq 142
Request timeout for icmp_seq 143
Request timeout for icmp_seq 144
Request timeout for icmp_seq 145
Request timeout for icmp_seq 146
Request timeout for icmp_seq 147
64 bytes from 216.58.204.228: icmp_seq=148 ttl=54 time=62.894 ms
64 bytes from 216.58.204.228: icmp_seq=149 ttl=54 time=34.401 ms
64 bytes from 216.58.204.228: icmp_seq=150 ttl=54 time=97.289 ms
64 bytes from 216.58.204.228: icmp_seq=151 ttl=54 time=37.273 ms
64 bytes from 216.58.204.228: icmp_seq=152 ttl=54 time=31.101 ms
64 bytes from 216.58.204.228: icmp_seq=153 ttl=54 time=46.722 ms
Request timeout for icmp_seq 154
64 bytes from 216.58.204.228: icmp_seq=155 ttl=54 time=132.481 ms
```
Can you PLEASE take a look on my line?

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Message 57 of 63
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Re: Constant speed/stability issues!

Hi sweetleaf, 

 

Apologies about the delayed response. 

 

I am sorry you're still having ongoing issues. 

 

I have checked there is an outage in your area estimated fix time is 27 MAY 2020 13:45, fault reference F007905845.

 

If you're still having problems once the outage has been fixed, please let us know. 

 

Many thanks, 

Hetty  

Hetty_R
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Re: Constant speed/stability issues!

Hey @Hetty_R, could you please DM me? Thanks

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Message 59 of 63
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Re: Constant speed/stability issues!

Hello sweetleaf

 

Can you confirm the reason for requesting a Private Message from Hetty_R?

 

If it for an update on the ticket it is still showing the same as advised previously. If it for another reason please let us know here.

 

Rob

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Message 60 of 63
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Re: Constant speed/stability issues!

Hey @Robert_P,

Basically I wanna talk about compensating me since there is no way I am gonna pay full price for a service I don't get for months! Virgin is actually breaching the contract by not providing the service promised. I have provided evidence and Virgin has confirmed the repeated outages that prevent my broadband being reliable and consistent. Actually the only consistent thing about my line is that is it crappy!

Thank you.

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