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chrisg931
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Message 11 of 20
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Re: Consistent Dropouts

I've sorted it now - should be here?




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lotharmat
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Message 12 of 20
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Re: Consistent Dropouts

I see it in it's full horror



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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chrisg931
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Message 13 of 20
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Re: Consistent Dropouts

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
330750000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062-b.cm



Primary Downstream Service Flow

SFID39964
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID39963
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort



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chrisg931
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Message 14 of 20
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Re: Consistent Dropouts

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000-11.735256 qam25
2202750000-7.536256 qam9
3210750000-7.736256 qam10
4218750000-7.936256 qam11
5226750000-836256 qam12
6234750000-8.436256 qam13
7242750000-8.736256 qam14
8250750000-9.236256 qam15
9258750000-9.436256 qam16
10266750000-9.236256 qam17
11274750000-9.236256 qam18
12282750000-936256 qam19
13290750000-9.236256 qam20
14298750000-9.536256 qam21
15306750000-10.435256 qam22
16314750000-1234256 qam23
17322750000-12.734256 qam24
18338750000-11.235256 qam26
19346750000-1135256 qam27
20354750000-10.935256 qam28
21362750000-10.935256 qam29
22370750000-10.735256 qam30
23378750000-10.935256 qam31
24386750000-1135256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked354377315137862
2Locked36.3158906130034
3Locked36.6186070332267
4Locked36.3263305435376
5Locked36.6320108938778
6Locked36.3285348136254
7Locked36.3343666536933
8Locked36.6377665237097
9Locked36.3391663536092
10Locked36.3388971837812
11Locked36.3351062939046
12Locked36.6305847535969
13Locked36.3305802837011
14Locked36.3381031941209
15Locked35.7361322340088
16Locked34.9390482050112
17Locked34.4417892675439
18Locked35.74362880351202
19Locked35.7451726162991
20Locked35.7442694341343
21Locked35.5432780338990
22Locked35.7431972737482
23Locked35.5438867236262
24Locked35.7432422434258



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chrisg931
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Message 15 of 20
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Re: Consistent Dropouts

 
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620000047.5512064 qam1
23940000046.8512064 qam2
33260000046.8512064 qam3
42580000046.8512064 qam4


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0000



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chrisg931
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Message 16 of 20
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Re: Consistent Dropouts

 
Network LogTime Priority Description
22/07/2021 14:47:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:44:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:44:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:42:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:42:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:23:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:23:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:21:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:21:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:09:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:09:8Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:09:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:09:8criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:07:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:07:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 14:03:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 13:52:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 13:52:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 13:52:42criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 13:52:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;



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jbrennand
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Message 17 of 20
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Re: Consistent Dropouts

Its awful - down powers way too low - need a Tech visit

I will ask VM to come here and take a look

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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
chrisg931
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Message 18 of 20
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Re: Consistent Dropouts

That's great - thanks so much!




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jbrennand
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Message 19 of 20
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Re: Consistent Dropouts

ok - BTW your BQM is not updating in "real time". Its not changed in the hour or two since you first posted it. You need to share the live graph" as per the TB website instructions

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ashleigh_C
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Message 20 of 20
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Re: Consistent Dropouts

Hi there @chrisg931

 

Thank you so much for your post and I am so sorry to hear you are facing these issues with your Hub. 

 

I have taken a look and I can see that there are a few issues with the stats, and therefor I think it would be best to get an engineer out take a look.

 

I will shoot you over a PM now so we can get this booked, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Ash_C
Forum Team



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