Connect App Saying Low Speed Is “Great”

[Yachuno]

Hi, I’ve recently got the VM Connect app and ran a test in each room. Living Room (where router is located) has a speed of around 500mbps upload. Other rooms all have a speed of around 200mbps, except one room which has around 10mbps. I’m confused tho because i read on virgin website that anything under 20mbps is slow, however the app tells me these low speeds are “great”. Is this correct? The room in question is very bad for wifi signal so the results were expected. I’m just surprised the app considers these speeds “great”??

last scan results:

Download Speed- 8Mbps

Upload Speed- 0Mbps

Latency- 29 ms

Jitter- 5 ms

Packet Loss 0%

[Yachuno]

Correction.. 500Mbps download

[Natalie_L]

Hi Yachuno

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with your WiFi speeds, we will do all we can to assist. 

I would like to take a look from our side so I am going to pop you over a private message. This will be available via the purple envelope on the top right of this page. 

Thanks, 

[Tegan78]

Hia, can you share how this was resolved as I have the app saying that 22 download is great, and trust me it isn't. I have two rooms where I need the WiFi, only a hallway away from the router that have awful download speed.

[Tom_W1]

Hi @Tegan78 thanks for your post here in the Community, although we're sorry to hear of your concerns raised here.

We appreciate that WiFi speeds may be an issue here but there aren't any issues on the line at the moment - in order to rule out anything more serious here, can you please run a speed test when connected via ethernet cable and let us know how you get on with this?

Many thanks

[Tegan78]

Hi Tom, excellent speed via cable, and excellent WiFi the full 500 in the room next to the router. It's when it goes downhill rapidly when everywhere else.

 

[Paul_DN]

Hi Tegan78,

Thank you for your update and confirming this does look like a WiFi issue in rooms away from the Router, sounds like you will benefit from our WiFi Max, this comes with up to 3 Pod, you can order this Via our Connect App by running a black spot check, if any are found then the App will guide you through ordering them, once added this gives you a guaranteed 20MBPS WiFi connection in all rooms, you can find further support around our Connect App here.

Regards

Paul.