Virgin Media Community

[Yachuno]

Hi, I’ve recently got the VM Connect app and ran a test in each room. Living Room (where router is located) has a speed of around 500mbps upload. Other rooms all have a speed of around 200mbps, except one room which has around 10mbps. I’m confused tho because i read on virgin website that anything under 20mbps is slow, however the app tells me these low speeds are “great”. Is this correct? The room in question is very bad for wifi signal so the results were expected. I’m just surprised the app considers these speeds “great”??

last scan results:

Download Speed- 8Mbps

Upload Speed- 0Mbps

Latency- 29 ms

Jitter- 5 ms

Packet Loss 0%

[Yachuno]

Correction.. 500Mbps download

[Natalie_L]

Hi Yachuno

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with your WiFi speeds, we will do all we can to assist. 

I would like to take a look from our side so I am going to pop you over a private message. This will be available via the purple envelope on the top right of this page. 

Thanks,