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gordonuk
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Can you check and comment on my power levels

i have a 10db forward path attenuator fitted, i have removed that so these are levels without

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 298750000 16.4 38 256 qam 21
2 138750000 16.3 38 256 qam 1
3 146750000 16 38 256 qam 2
4 154750000 16 38 256 qam 3
5 162750000 15.6 38 256 qam 4
6 170750000 15.5 38 256 qam 5
7 178750000 15.5 38 256 qam 6
8 186750000 15.6 38 256 qam 7
9 194750000 15.6 38 256 qam 8
10 202750000 15.9 38 256 qam 9
11 210750000 16 38 256 qam 10
12 218750000 16 38 256 qam 11
13 226750000 16 38 256 qam 12
14 234750000 15.9 38 256 qam 13
15 242750000 16 38 256 qam 14
16 250750000 16 38 256 qam 15
17 258750000 15.9 38 256 qam 16
18 266750000 16 38 256 qam 17
19 274750000 16 38 256 qam 18
20 282750000 16 38 256 qam 19
21 290750000 16.1 38 256 qam 20
22 306750000 16.5 38 256 qam 22
23 314750000 16.5 38 256 qam 23
24 322750000 16.4 37 256 qam 24

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1 Locked 38.6 2075209 22661
2 Locked 38.9 47177 27547
3 Locked 38.9 68275 20332
4 Locked 38.9 96454 19205
5 Locked 38.6 142033 20956
6 Locked 38.6 190273 23634
7 Locked 38.6 221574 21674
8 Locked 38.6 199276 19992
9 Locked 38.6 192641 18679
10 Locked 38.9 230134 18171
11 Locked 38.9 346855 18390
12 Locked 38.6 468552 7665
13 Locked 38.9 690692 7396
14 Locked 38.9 943109 7252
15 Locked 38.9 1130387 7481
16 Locked 38.9 1229108 7340
17 Locked 38.9 1399390 6689
18 Locked 38.6 1467417 6802
19 Locked 38.9 1629860 7588
20 Locked 38.9 1682274 10017
21 Locked 38.6 1833160 14298
22 Locked 38.6 1995903 15239
23 Locked 38.6 1804137 14785
24 Locked 37.3 2373779 15758

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 32600000 32.3 5120 64 qam 3
2 53700000 33.8 5120 64 qam 4
3 39400000 32.3 5120 64 qam 2
4 46200000 32.3 5120 64 qam 1

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 ATDMA 0 0 4 0
2 ATDMA 0 0 3 0
3 ATDMA 0 0 3 0
4 ATDMA 0 0 1 0

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
kldJKDHSUBsgvca69834ncxv9

 

Primary Downstream Service Flow

SFID 6294
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0

 

Primary Upstream Service Flow

SFID 6293
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

 

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gordonuk
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Re: Can you check and comment on my power levels

This is levels with attenuator fitted

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500006.137256 qam21
21387500006.538256 qam1
31467500006.338256 qam2
41547500006.138256 qam3
5162750000638256 qam4
61707500005.838256 qam5
71787500005.538256 qam6
81867500005.838256 qam7
91947500005.838256 qam8
102027500005.938256 qam9
112107500005.938256 qam10
12218750000638256 qam11
13226750000638256 qam12
142347500005.938256 qam13
152427500005.938256 qam14
162507500005.938256 qam15
172587500005.838256 qam16
182667500005.938256 qam17
192747500005.638256 qam18
202827500005.938256 qam19
21290750000638256 qam20
223067500006.138256 qam22
233147500006.438256 qam23
243227500006.137256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6207854424614
2Locked38.95116637287
3Locked38.97197929958
4Locked38.910029929465
5Locked38.914612131569
6Locked38.619420739098
7Locked38.622546531168
8Locked38.920294029284
9Locked38.619620028159
10Locked38.923590032334
11Locked38.935055326846
12Locked38.647273115748
13Locked38.669553014918
14Locked38.694713713489
15Locked38.6113453513915
16Locked38.6123315213342
17Locked38.9140344312903
18Locked38.6147148713026
19Locked38.9163402513270
20Locked38.6168681015804
21Locked38.6183780820536
22Locked38.6200095122039
23Locked38.6180894020023
24Locked37.62378206

22286

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000032.3512064 qam3
25370000033.8512064 qam4
33940000032.3512064 qam2
44620000032.3512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0030
3ATDMA0030
4ATDMA001

0

 

 

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
kldJKDHSUBsgvca69834ncxv9


Primary Downstream Service Flow
SFID 6294
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 6293
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

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jem101
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Message 3 of 12
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Re: Can you check and comment on my power levels

The power levels are fine with the attenuator fitted, too high without it.

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Robert_P
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Message 4 of 12
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Re: Can you check and comment on my power levels

Hello gordonuk

 

Thanks for taking the time to raise the broadband issues you're experiencing with us via the forums.

 

We've had a look from our side at the spec's and the power level's and everything seems to be with in range. Are you still experiencing the issue since your last post? Let us know and we can look into this further for you.

 

We have these tips available to help with broadband issues:

Thanks 

 

Rob

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jpeg1
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Message 5 of 12
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Re: Can you check and comment on my power levels

There's a great deal of noise on the signal. Reset the Hub and see if it reappears. The upstream levels are rather low. You may need a engineer visit to sort this.

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Steven_L
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Message 6 of 12
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Re: Can you check and comment on my power levels

Hey @gordonuk.

 

Thanks for coming back to us.

 

I have looked into your account and can see that you had an engineer visit on 06/03. Have you had any further issues since then or is everything ok?

 

Regards

Steven_L

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gordonuk
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Message 7 of 12
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Re: Can you check and comment on my power levels

@Steven_L

 

i waited in all day and no one turned up

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gordonuk
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Re: Can you check and comment on my power levels

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
298750000
Locked
Ranged Upstream Channel (Hz)
32600000
Locked
Provisioning State
Online

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1298750000-0.237256 qam21
21387500000.238256 qam1
3146750000038256 qam2
4154750000038256 qam3
5162750000-0.238256 qam4
6170750000-0.538256 qam5
7178750000-0.538256 qam6
8186750000-0.538256 qam7
9194750000-0.538256 qam8
10202750000-0.438256 qam9
11210750000-0.238256 qam10
12218750000-0.238256 qam11
13226750000-0.238256 qam12
14234750000-0.238256 qam13
15242750000-0.438256 qam14
16250750000-0.438256 qam15
17258750000-0.538256 qam16
18266750000-0.438256 qam17
19274750000-0.538256 qam18
20282750000-0.438256 qam19
21290750000-0.238256 qam20
22306750000038256 qam22
23314750000038256 qam23
24322750000038256 qam24

 

 

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gordonuk
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Re: Can you check and comment on my power levels

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.9216994932410
2Locked38.95628123305
3Locked38.98194528966
4Locked38.911459630872
5Locked38.617699433843
6Locked38.624272039913
7Locked38.62054072269
8Locked38.922776833355
9Locked38.921099732475
10Locked38.924447133248
11Locked38.635858031749
12Locked38.648191931495
13Locked38.671888332689
14Locked38.696506033572
15Locked38.9117034932820
16Locked38.6128074932969
17Locked38.6144498738775
18Locked38.6153415733361
19Locked38.6170472134125
20Locked38.6174991334533
21Locked38.6187473633090
22Locked38.6205034934485
23Locked38.6186382931884
24Locked38.6241954333804

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000038.8512064 qam3
25370000038.8512064 qam4
33940000038.8512064 qam2
44620000038.8512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0050
2ATDMA0000
3ATDMA0020
4ATDMA0020

 

 

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
kfoA,.iyewrkldJKDHSUBsgvc



Primary Downstream Service Flow

SFID6294
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID6293
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Steven_L
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Message 10 of 12
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Re: Can you check and comment on my power levels

The team visited and you weren't at home, so they have fitted an attenuator to the cable outside and this resolved the issue with your upstream power levels.

 

I have looked over the ones that you posted and on your account and everything seems to be in order and all the values are at the levels they should be at. Are you still having the same issues at the moment?

 

Regards

Steven_L   

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