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mcaq
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Message 1 of 9
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Can't have V.VIP as 500Mb not available........

As an existing (out of contract) customer on a very old VIP bundle with a V6 and a Tivo, I tried to move to V.VIP today. Was told that as my area can only get 350Mb I can't have V.VIP,  but they could do a me a deal where I only pay £105 for my 5 year old Tivo box & V6 set up on 200Mb! What kind of company charges more for poorer service as a result them not not upgrading infrastructure.

I am right in that there are folks out there on V.VIP at 350Mb??

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Roger_Gooner
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Message 2 of 9
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Re: Can't have V.VIP as 500Mb not available........

V.VIP is linked to VIVID 500.

Call again and select "Thinking of leaving". I always get offered a better deal when I say that my bills are too high. You might be able to wangle a free TiVo to V6 upgrade as well.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Hoogle
On our wavelength
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Message 3 of 9
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Re: Can't have V.VIP as 500Mb not available........

Yes I am on V.VIP with only 350 mbps broadband,
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sjholland
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Message 4 of 9
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Re: Can't have V.VIP as 500Mb not available........

Surprisingly my area in North London cannot get the 500 mbps. I am a VIP customer whose contract expires in October and I have not tried to upgrade.
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wez
Superfast
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Message 5 of 9
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Re: Can't have V.VIP as 500Mb not available........

Its not that they don't want you to have the 500 - but in some areas the network is close to capacity and giving you extra speed would probably mean you would not actually receive the upgrade, or that others in your area would suffer.

Until they increase the capacity then you will have to chose between the lower speeds.

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shawty1984
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Message 6 of 9
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Re: Can't have V.VIP as 500Mb not available........

You can definitely have V.VIP with 350Mb if 500Mb isn't available in your area.
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Roger_Gooner
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Message 7 of 9
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Re: Can't have V.VIP as 500Mb not available........

There are still some areas where the best you can get is 200Mbps. Investment is needed to bring it to 500Mbps.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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mcaq
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Message 8 of 9
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Re: Can't have V.VIP as 500Mb not available........

Thanks very useful, I didn't take no for an answer next time. Now on V.VIP @ 350 MBps

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pfh1959
Superfast
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Message 9 of 9
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Re: Can't have V.VIP as 500Mb not available........

I got V. Vip 500 last week and only get 365mb download  on wired laptop and my mobile app using speedtest. Net, I spent 90 minutes with Virgin tech guy on Tuesday he did all the checks like I'm a dummy etc and told me to download a large file to check how fast it was and then times it x8 I had 200mb before and alway got 217mb on WiFi but not got this new 500mb I get 37mb on upload which is fine  he said you should get at least 458mb download minimum he kinda blamed my equipment as all Hub was OK please watch out before you sign on the dotted line

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