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TanykaThomas93
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Can’t get thru to Virgin Media on the phone..

on ‎23-10-2020 11:53

Hi, I can’t get thru to Virgin on the phone. I’ve been on hold twice now for over 40 minutes both times and I got hung up on both occasions. I can’t find a link anywhere to Live Chat, is there a member of the virgin team in this forum able to resolve my issue please? 

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HowardML
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Re: Can’t get thru to Virgin Media on the phone..

on ‎23-10-2020 11:59

First tell us what the issue is. This Forum is not a means of direct access to support from VM staff. It is a user to user help Forum. We'll try and help.


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TanykaThomas93
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Re: Can’t get thru to Virgin Media on the phone..

on ‎23-10-2020 12:04

Ok thanks! 

I’ve got the Virgin Media TP links because I need some form of wired connection upstairs for my PS4. The problem is they are unreliable and drop connection randomly, often at bad times. To try and ease the frustration, I either need an Ethernet cable running my router thru the ceiling and floorboards etc to give me a wired connection upstairs, or I need the router moving upstairs. 

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