Virgin Media Community

[Nickgolf1971]

Hi, I am having to restart my router nearly every day due to painfully slow speeds I.e 2 or 3 mbps at times, any ideas as I cant get through to virgin media on the phone as reduced staffing 

Thanks

[carl_pearce]

Try texting on 07533 051 809.

[Nickgolf1971]

Is this the number for deaf customers or a generic txt help number

[jbrennand]

Generic. Responses can be slow or hit and miss though.

Or - Try calling in at 08.00 - you should get through straight away at that time.

[Nickgolf1971]

Thanks for the replies, I've text so will see if I get a reply, if not I'll try and call at 08.00am, do you think the slow speeds is anything to do with renewing my package recently 

[carl_pearce]

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@Nickgolf1971 wrote:

Thanks for the replies, I've text so will see if I get a reply, if not I'll try and call at 08.00am, do you think the slow speeds is anything to do with renewing my package recently 

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We've seen it before where a faster package has caused problems.

The last time I text (A few weeks ago) I got a reply within 24 hours.