on 21-06-2022 15:02
My broadband has been extremely poor/down since Sunday morning. Service check says there’s an issue but there’s no estimated fix time.
I’ve tried a router reboot and full reset to no avail, and checked that cables are securely attached.
I have the 500Mb package but if I can connect to a speed test I’m lucky to get 10Mb down and 0.05Mb up.
Can a VM representative advise when the issues are due to be resolved as I work from home and currently tethering to my mobile.
on 21-06-2022 15:06
on 21-06-2022 17:14
Thank you for the info John. I’ll give the number a call.
on 23-06-2022 17:54
Welcome back to the community and thanks for taking the time to post.
I'm sorry to hear of the issues with your services are you still having the same issues today?
on 23-06-2022 18:20
Yes, it’s back up. I received a text from VM at 5.30, so was down for roughly 5 days.
on 26-06-2022 09:14
Glad to hear it's been resolved Gr1ff,
Thanks for letting us know 🙂