Virgin Media Community

[ARG1UK]

1. Recently signed up the the ultimate volt from ooomph and to 1gb. The lag now is even worse than before, 30ms pings. Can I cancel the broadband part of my package?

[ARG1UK]

Recently signed up the the ultimate volt from ooomph and to 1gb. The lag now is even worse than before, 30ms pings. Can I cancel the broadband part of my package. Yes I've posted bqm when we had vm500, its still rubbish even at 1gb, in fact the latency and lag is worse

[jb66]

30ms ping is normal for VM.  Your speed has nothing to do with your latency

[ARG1UK]

Yes I understand that, the ping with the 500mb connection was often 20 at best but now its 30. I also understand about the demand on the area etc but it isn't good when your son is a gamer and the latency on the line is that bad.