Broadband Download Speed.

[edavide]

350 mbps. Is this a fictitious number just picked out of sky.

 350 !!!! Chance would be a fine thing !! How long does it take to fix a known problem, NOT 2 WEEKS,  if nothing happens this week and no improvement its bye bye Virgin, Whats annoying is you feel like you were duped into an upgrade, as for TV 360, Freesat knocks spots off you.

One more phone call,,,,,, if Im phobed off again with useless information its cheerio.

[Martyn]

I feel your pain! is there any information on here for you? https://www.virginmedia.com/help/service-status

is your internet usable? Maybe stick in a complaint to get some resolution?

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Also how are you testing, as VM only guarantee wifi speeds of 20Mb.

Once done we can comment.

[Client62]

Samknows Realspeed

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.

The speed any WiFi device draws data at is limited by its data needs and technical abilities.

[David_Bn · Accepted solution]

Good Afternoon @edavide, thanks for your post on our Community Forums, and a vey warm welcome to you!

Sorry to hear of the issues you've been experiencing with the speed of the broadband connection.

I've been able to look into the local area, and can see an outage that is estimated to be resolved on 12/05/23 at 10:00am.

We apologise for any inconvenience caused and will do all within our power to have this resolved as soon as we possibly can for you, and all other effected users.

Kindest regards,

David_Bn

[edavide]

Thanks for the Reply.

As of now at 14.30pm 12/05/2023 no change what so ever, I don't think 10 to 15MB is accespitable so that's it no more phone calls to be fobbed off with silly lies.

City Fibre have been going crazy around here digging up the place, flyers ever week through the door so its time to get in touch with them looks like they are pushing Vodaphone. 

[John_GS]

Hi @edavide 

Thanks for coming back to the thread. I am sorry it's not resolved. I've done a system check and the SNR issue (signal to noise ratio) my colleague mentioned has been extended. The fault reference is F010643344 and the estimated fix date is the 18th May, at midday. Hopefully resolved sooner but do keep a monitor on the connection and report back any issues. 

Best wishes.

[edavide]

As of now no change.

Another phone call and another new date !! 25th May I'm not holding my breath.

Speedtest,,

Bracknell Vodaphone Server 140 MB

Fareham Server house 20 miles down the road  20 Mb  and pretty much the rest of them, very much the same as that..

Regards Dave

[Paul_DN]

Hi edavide,

Thank you for reaching back out, apologies for any inconvenience caused by the SNR fault, I have had another look our end and it does look to be clear, how are things your end today?

Regards

Paul.