Was having packet loss and intermittent connection issues over the past couple of months. A technician came out and swapped my hub 4 for a 5 and everything has been fine.
Since Saturday night though my BQMs have looked like this madness and I'm noticing issues in the evenings. Speeds seem ok, just unresponsive.
According to the app and the status phone line there's no issues locally but this is not right by any measure
Assuming you're all area 01? This seems to be a widespread issue, I've got the same BQM and issues 😞 Just waiting to see if it's any better today, it's around this time that it's started to go to pot over the past couple of days for me
Hi there 👋🏼.
Thank you for posting and welcoming you back onto the community forum 😊.
Sorry to see that your having issues with intermittent connection ☹.
Glad to see it was not happening at night, how is the connection for you now?
If this does happen again please try the service status line or page and keep us up to date.
Ari - Forum Team
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I spoke too soon, I've been seeing huge packet loss spikes over the past 24 hours and my connection has been unstable all evening. Rebooting the modem hasn't made any difference.
Status page and phone line only mentions the email issues.