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Are our connections being throttled?

Download speeds have dropped by 90% since a few days ago.  Anyone else seeing the same thing?

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Message 2 of 11
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Re: Are our connections being throttled?

Nope.

Screenshot_2020-03-25 Speedtest by Ookla - The Global Broadband Speed Test.jpg

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Message 3 of 11
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Re: Are our connections being throttled?

Mine are fine, I’m getting 385 down and 36 up - same as always.
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Message 4 of 11
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Re: Are our connections being throttled?

Same thing here, 100 been coming through at around 10-18 for a few days now in Huddersfield. 

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Message 5 of 11
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Re: Are our connections being throttled?

Not throttled here in South Yorkshire.

Ookla-01

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.
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Message 6 of 11
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Re: Are our connections being throttled?

Thanks for the responses.

Looks like it might be an issue with Cable Modem Mode on hub 4.

In router mode I get full bandwidth.  In cable modem mode, it's reduced by 90%.  Have tested and retested this morning and it's 100% reproducible.  Unfortunately Virgin support is pretty much unreachable at the moment.

 

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Message 7 of 11
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Re: Are our connections being throttled?

What router / device is sat behind the Hub ?

Can you carry out a couple of speed tests at speedtest.net using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected.

 

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.
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Message 8 of 11
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Re: Are our connections being throttled?

That's what I've been doing Mike.

Even with my own router in place, I get full bandwidth in router mode.   In cable modem mode, it's reduced by 90%.

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Message 9 of 11
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Re: Are our connections being throttled?

It looks like a problem with the Hub.

You can try phoning it in or wait here for one of the VM Staff to pick up the thread, someone should be along within a couple of days.

Don't bump your thread; it doesn't get answered any quicker.

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.
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Message 10 of 11
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Re: Are our connections being throttled?

Thanks Mike - will sit tight.

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