After 24 years, Its time to go,

[andrewmm]

With the service getting worse and worse over the last years 

   the prices going up an up,

I had long chat with "virgin" , wanted a lower rate and a reliable service,

    they offered me a "special deal" for 6 months,only twice the current price that a new subscriber is getting for 18 months !

So thank you Virgin, started with NTL world at 64 Kb/s in 1999, which was reliable, now have 350 Mb/s , that may or may not be working, useless for work from home days as its so unreliable. 

Amazing virgin cant even pull a fiber through their ducts, but still stick to this evidently  un reliable radio over coax stuff. Promised FTTP in next 7 years !!!!

[andrewmm]

[newapollo]

Hi @andrewmm 

When posting photos of your BQM you need to redact your IP address from the picture.

On Think Broadband go to your  BQM and under the options you will see

Today | Previous Days | Edit | Delete | Share

Click on the Share option and on the screen that opens click on Share 

On the next screen click on Share Live Graph

Copy the text in the Direct Link box (beware there may be more text than you can see so make sure yuo highlight it all)

On here when creating your post click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

[andrewmm]

thank you

  good point,  I did use to post without theIP, but then the virgin "experts" said they could not find my line !

   luckily for me ,I only have 48 more hours with Virgin 

   so Im not worried,

[legacy1]

---

@andrewmm wrote:

   luckily for me ,I only have 48 more hours with Virgin 

---

(5) Lucenzo And Don Omar Danza Kuduro - YouTube

Oops wrong one

(5) Sarah Brightman And Andrea Bocelli - Time To Say Goodbye [The Best of Andrea Bocelli - 'Vivere']...

[Lee_R]

Hi @andrewmm thanks for getting back to us.

Sorry to hear your experience has led to you leaving us.  I would like to take a quick look on your behalf to ensure your disconnection is going through as intended. I am going to send you a private message. Please do keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[andrewmm]

update 

  the visit where the "engineer" called and said we needed a business account as we have a switch 

   hes marked the visit down as our equipment at fault , and charged us 25 quid..

amazing, thetwo guys that came out the next day found the fault in virgin network, but could not fix that , and did not charge us.

motto,

bow down , grovel and worship the engineer that comes, else they will charge you.

[VMUser1812]

Oh, you got one of 'those' VM 'engineers'! You know, the ones who have about as much idea of the technology they are supposed to be supporting as my cat does - and 'Timmo' is not exactly the brightest cat in the world - but still!

You will, naturally contest, the £25 payment, make a formal complaint, and if necessary escalate it to the Ombudsman Service, no? And if it comes to that, add an additional £75 claim for the stress, inconvenience and VM's tech support people being completely useless!

[risc19]

---

the visit where the "engineer" called and said we needed a business account as we have a switch 

   hes marked the visit down as our equipment at fault , and charged us 25 quid..

amazing, thetwo guys that came out the next day found the fault in virgin network, but could not fix that , and did not charge us.

 LOL wth?

1. They couldn't fix the network fault (on their own network).

2. Business account needed if you have a switch?!

3. LOL

[andrewmm]

Well, thats it ,

  move to another provider has happened 

  I was promised 17th, but last night virgin went off at midnight and today the new provider is working,

   wonder if I'll ever get the 25 quid back from the visit where the engineer said I needed a business connection as I had a network switch.  or the un used part of the 85 quid per month that virgin used to charge us , 

but there we go 

  good luck to those of you on here.

[Cardiffman282]

Who did you switch to?