on 21-09-2021 21:46
Gig 1 has recently come to my area and I was wanting to upgrade to Gig 1 on my existing oomph bundle.
On the website there is only an option to order stand alone gig 1 or gig 1 with a phone.
There doesn't seem to be any options for gig 1 with an oomph bundle, can gig 1 be added to an oomph bundle ❓
on 22-09-2021 01:03
Unfortunately you need to contact VM directly as the Forum Team don't have access to enable them to change your package.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111 (normal land line rates apply), and speak to Regrades
The best time to call is between 8am and 10am to avoid call queues, or late afternoon around tea time
on 22-09-2021 11:45
Thanks for the update,
however it seems there is some discrepancy between the web site and virgin media systems. When i go to https://www.virginmedia.com/postcode-checker and input my address the website says 1gig is available to order however when I ring Virgin media and ask to add it to my account they tell me their system is telling them its not available for my area.
So it seems there is either an error on the website.
on 22-09-2021 15:11
on 22-09-2021 16:10
Frustrating though when the website implies that you can click here to 'upgrade your broadband'
Especially frustrating that they are making it compulsory to speak to someone (when trying to get through to them on the phone right now is painful) to even get an idea of the price increase.
on 22-09-2021 18:35
on 25-09-2021 10:29
Thanks for the tip. Definitely the best way to avoid waiting in line!
And credit where credit is due, the Virgin operator rejigged my package (which was ‘out of contract’) and upgraded me to 1Gb for only the smallest of monthly increases.
Waiting impatiently for a yodel to turn up with my Hub4…
on 25-09-2021 14:12
on 26-09-2021 09:34
My original package came from the days without Oomph!
I now have 1Gbps BB, Maxit TV, & Talk More Anytime Landline. Which seems like Ultimate but with 1Gbps rather than 500Mbps
on 26-09-2021 12:08
That sounds like Bigger Oomph, the bundle name is on your bill. I've got Bigger Oomph + Sports comprising Maxit TV, Sky Sports Collection, Sky Sports HD, M350, Talk Weekends and 5GB Oomph SIM. I might get the upgrade to 1Gbps for a small increase, think I may make an enquiry.